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Whats happened to my eircom.net email address?

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  • 20-11-2016 8:54pm
    #1
    mdfire
    Registered Users Posts: 253 ✭✭


    Just noticed today that i hadnt received any emails since the 7th to my eircom.net address which ive had since 2000. When i tried to reset the password i was told that i had entered an invalid user name. Sending mails to this address also bounce back.


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    mdfire wrote: »
    Just noticed today that i hadnt received any emails since the 7th to my eircom.net address which ive had since 2000. When i tried to reset the password i was told that i had entered an invalid user name. Sending mails to this address also bounce back.
    [font=Verdana, sans-serif]Hi mdfire,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]There is an on-going issue with webmail I'm afraid.  [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]The issue appears to be a password issue and customers’ accounts that have been affected are locked out from the webmail account until they reset the email password. Can you change your password via the online process and ensure the new password is completely different to the old one.[/font]
    [font=Verdana, sans-serif]Part of this involves creating up to 800 drafts (all are empty emails with an attachment of a woman). Can you check your emailed Contacts (under the Contacts menu) and delete the list. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Deleting the emailed Contacts list is easiest done in the basic mode. If you are using the advanced version of Zimbra, you will need to click on their email address (upper right hand side) and on the drop down menu click on ‘HMTL client’ and this will bring them into the basic mode (a blue and white interface). Click on Preferences and Contacts, max out the display to 100, click save (upper left hand side). Click on Contacts (on the blue bar), scroll down to emailed Contacts and click the top tick box to select the top 100 and delete. emailed contacts can have up to 10,000 in the list.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Any issues with verification, please email wmsupport@eir.ie[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]

    [font=Verdana, sans-serif]Pamela [/font]


  • Options
    #3
    mdfire
    Registered Users Posts: 253 ✭✭mdfire


    Eir: Pamela wrote: »
    mdfire wrote: »
    Just noticed today that i hadnt received any emails since the 7th to my eircom.net address which ive had since 2000. When i tried to reset the password i was told that i had entered an invalid user name. Sending mails to this address also bounce back.
    [font=Verdana, sans-serif]Hi mdfire,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]There is an on-going issue with webmail I'm afraid.  [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]The issue appears to be a password hack and customers’ accounts that have been compromised are locked out from the webmail account until they reset the email password. Can you change your password via the online process and ensure the new password is completely different to the old one.[/font]
    [font=Verdana, sans-serif]Part of the hack involves creating up to 800 drafts (all are empty emails with an attachment of a woman). Can you check your emailed Contacts (under the Contacts menu) and delete the list. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Deleting the emailed Contacts list is easiest done in the basic mode. If you are using the advanced version of Zimbra, you will need to click on their email address (upper right hand side) and on the drop down menu click on ‘HMTL client’ and this will bring them into the basic mode (a blue and white interface). Click on Preferences and Contacts, max out the display to 100, click save (upper left hand side). Click on Contacts (on the blue bar), scroll down to emailed Contacts and click the top tick box to select the top 100 and delete. emailed contacts can have up to 10,000 in the list.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Any issues with verification, please email wmsupport@eir.ie[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]

    [font=Verdana, sans-serif]Pamela [/font]
    Thanks Pamela, when i try to change the password it tells me my user name is invalid. I will contact support.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    mdfire wrote: »
    Eir: Pamela wrote: »
    mdfire wrote: »
    Just noticed today that i hadnt received any emails since the 7th to my eircom.net address which ive had since 2000. When i tried to reset the password i was told that i had entered an invalid user name. Sending mails to this address also bounce back.
    [font=Verdana, sans-serif]Hi mdfire,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]There is an on-going issue with webmail I'm afraid.  [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]The issue appears to be a password hack and customers’ accounts that have been compromised are locked out from the webmail account until they reset the email password. Can you change your password via the online process and ensure the new password is completely different to the old one.[/font]
    [font=Verdana, sans-serif]Part of the hack involves creating up to 800 drafts (all are empty emails with an attachment of a woman). Can you check your emailed Contacts (under the Contacts menu) and delete the list. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Deleting the emailed Contacts list is easiest done in the basic mode. If you are using the advanced version of Zimbra, you will need to click on their email address (upper right hand side) and on the drop down menu click on ‘HMTL client’ and this will bring them into the basic mode (a blue and white interface). Click on Preferences and Contacts, max out the display to 100, click save (upper left hand side). Click on Contacts (on the blue bar), scroll down to emailed Contacts and click the top tick box to select the top 100 and delete. emailed contacts can have up to 10,000 in the list.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Any issues with verification, please email wmsupport@eir.ie[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]

    [font=Verdana, sans-serif]Pamela [/font]
    Thanks Pamela, when i try to change the password it tells me my user name is invalid. I will contact support.
    No problem at all mdfire,


    -Pamela 


  • Options
    #5
    mdfire
    Registered Users Posts: 253 ✭✭mdfire


    Problem sorted.


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    mdfire wrote: »
    Problem sorted.
    That's great to hear mdfire,


    -Pamela 


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