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Modem dead

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  • 21-11-2016 10:52am
    #1
    eamonnq
    Registered Users Posts: 4,011 ✭✭✭


    Just wondering how long it will take to get a replacement or what is the process involved.

    Saturday morning, turned on the PC, no internet connection, (not unusual as have been having constant problems with it dropping), turned off the modem and when I switched it back on...........nothing. Dead as a DODO, logged a fault with eir and got this response:

    [font=arial, sans-serif]Thank you for submitting your fault.[/font]
    [font=arial, sans-serif]One of our Faults Team will be assigned to your case and will contact you if required.[/font]
    [font=arial, sans-serif]You can track your fault once your details have been processed by calling 1901 and selecting option 2.[/font]


    [font=arial, sans-serif]and nothing since. Will I get a replacement modem sent out to me and if so how long can I expect to have to wait ?[/font]


    [font=arial, sans-serif]Internet connection is constantly dropping even though we had an engineer out to 'fix it' and we are still having the same problems, was wondering if maybe the modem/router was the issue all along now.[/font]


Comments

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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    eamonnq wrote: »
    Just wondering how long it will take to get a replacement or what is the process involved.

    Saturday morning, turned on the PC, no internet connection, (not unusual as have been having constant problems with it dropping), turned off the modem and when I switched it back on...........nothing. Dead as a DODO, logged a fault with eir and got this response:

    [font=arial, sans-serif]Thank you for submitting your fault.[/font]
    [font=arial, sans-serif]One of our Faults Team will be assigned to your case and will contact you if required.[/font]
    [font=arial, sans-serif]You can track your fault once your details have been processed by calling 1901 and selecting option 2.[/font]


    [font=arial, sans-serif]and nothing since. Will I get a replacement modem sent out to me and if so how long can I expect to have to wait ?[/font]


    [font=arial, sans-serif]Internet connection is constantly dropping even though we had an engineer out to 'fix it' and we are still having the same problems, was wondering if maybe the modem/router was the issue all along now.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]eamonnq,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. I would recommend contacting the faults team directly & they will arrange to have the modem issued immediately. You can contact them on 1890260260, Freephone 1901 option 2 or via the web chat here. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #3
    Cherrycola
    Registered Users Posts: 1,378 ✭✭✭Cherrycola


    eamonnq wrote: »
    Just wondering how long it will take to get a replacement or what is the process involved.

    Saturday morning, turned on the PC, no internet connection, (not unusual as have been having constant problems with it dropping), turned off the modem and when I switched it back on...........nothing. Dead as a DODO, logged a fault with eir and got this response:

    [font=arial, sans-serif]Thank you for submitting your fault.[/font]
    [font=arial, sans-serif]One of our Faults Team will be assigned to your case and will contact you if required.[/font]
    [font=arial, sans-serif]You can track your fault once your details have been processed by calling 1901 and selecting option 2.[/font]


    [font=arial, sans-serif]and nothing since. Will I get a replacement modem sent out to me and if so how long can I expect to have to wait ?[/font]


    [font=arial, sans-serif]Internet connection is constantly dropping even though we had an engineer out to 'fix it' and we are still having the same problems, was wondering if maybe the modem/router was the issue all along now.[/font]

    How weird, the exact same thing happened to mine only an hour ago!
    We were having issues lately with lag and buffering, then today the modem just stopped working, switched it off and on again and it came back, went again 15mins later and is dead since, no lights, won't power on.

    I've been onto Eir support and they are sending out a new modem.
    This one is only 8mths old, how old was yours?


  • Options
    #4
    eamonnq
    Registered Users Posts: 4,011 ✭✭✭eamonnq


    Cherrycola wrote: »

    How weird, the exact same thing happened to mine only an hour ago!
    We were having issues lately with lag and buffering, then today the modem just stopped working, switched it off and on again and it came back, went again 15mins later and is dead since, no lights, won't power on.

    I've been onto Eir support and they are sending out a new modem.
    This one is only 8mths old, how old was yours?
    about 6 months old, assume the switch in it is just gone, but it did not get much use as it was usually just left on.

    Saw a thread on their forum and someone else appears to have similar experience.

    https://community.eir.ie/broadband-25/modem-not-working-286710


  • Options
    #5
    Cherrycola
    Registered Users Posts: 1,378 ✭✭✭Cherrycola


    Yeah ours was always left on too, rarely used the on/off switch.


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