Is there a problem with eir email?

emeldc

Alun wrote: »

They're being DDOS'ed ...

https://www.rte.ie/news/business/2016/1125/834480-eirs-webmail-affected-by-ddos-attack/

Why could the reps not just come on and say that FFS. What's the point of these 'talk to' forums when no one will talk to you about a real problem. It's like the TESCO thread all over again. 

EDIT: By the way mine is not working again this morning, as if anyone cares.

swoofer

they are in big poo, so cant give updates, the eir comunnity site is awash with spam. mine is pants as well along with FTTH speeds.

Gobethewall

Yes, can't understand why they do'n't come on here and tell us they've been DDOS'd, we may even understand then!

Jimllfixit

Jimllfixit wrote: »

This is a version of the email I sent this morning to EIR:

Hi EIR,

Although my email is working, your system seems to be able to pick up emails sent to "inver*" with variations and send them on to my email address.
 
These appear to be blank pages with suggestive subjects inviting me to participate in immoral acts. Your own email rejected one I sent to you as having abusive content.
 
(I am wording this email carefully so that it does not get rejected for any abusive words).
 
These emails clutter up my system and take a certain amount of time to download on my 1 Mbps connection, could cause a problem if I inadvertently opened or replied to them, and I would like to get shot of them.
 
I think your system must be compromised in some way if it can forward emails to me in this way.
 
Can you reply to this email and let me know you have identified the problem and suggest a way of stopping this activity other than having me deleting them.
 
Thanking you
 
James McLay
 
EIR A/C number *****018

I feel very bad. There I was thinking horrible thoughts about EIR and these abusive messages getting into my Outlook email client.

Then I logged into the actual email account, and discovered that EIR had already junked 711 of the b*st*rds.

The few I got were a tiny fraction that slipped through.

Sorry EIR!

(mind you, I still didn't get any response from anyone in EIR/eircom, so I don't feel TOO bad).

Gael23

If they had told us this at the beginning people would have been much more understanding

Lady Chatterton

I've been unable to receive any emails from my eircom.net account for the last two days, it is a major nuisance at this stage. An update would be appreciated.

kyote00

same issue here. No updates online. Impossible to get thro phone support line

Eir: Pamela

Hi all,


Our support teams are aware of the issue and are currently working to eliminate the problem and prevent further issues. You may need to retry a number of times to gain access by resetting your password. 
 
We will keep customers updated here https://community.eir.ie/service-updates-70/issue-with-webmail-on-eirie-26112016-287292/index1.html#post304070  Sincere apologies for any inconvenience caused.
 
Thanks,
Pamela 

kyote00

Eir: Pamela wrote: »

Hi all,


Our support teams are aware of the issue and are currently working to eliminate the problem and prevent further issues. You may need to retry a number of times to gain access by resetting your password. 
 
We will keep customers updated here https://community.eir.ie/service-updates-70/issue-with-webmail-on-eirie-26112016-287292/index1.html#post304070  Sincere apologies for any inconvenience caused.
 
Thanks,
Pamela 

That thread is 6 days old. Still no email today. I will be forced to switch to gmail soon if this continues...

jem

mine is back.
shocking service from eir though

Eir: Pamela

jem wrote: »

mine is back.
shocking service from eir though

Thanks for the update jem,


-Pamela 

Kat1170

Now I'm getting texts from a vendor asking me to change my e-mail details as my eircom.net address is being bounced back as undeliverable.

What is going on ?????????????????

Gmail here I come !!

Autonomous Cowherd

503 service unavailable today.

Eir: Pamela

Autonomous Cowherd wrote: »

503 service unavailable today.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Autonomous Cowherd,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]You may need to retry a number of times to gain access by resetting your password. Apologies for any inconvenience caused. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela[/font]

[font=Verdana, sans-serif] [/font]

Kat1170

I suppose next you will want us to simultaneously rub our bellies, pat our heads and jump up and down in order to log in !!!!

Logging in for EVERY other e-mail supplier is just a matter of inputting a password. Why do Eir find it so hard to offer this. Telling us to try logging in multiple times, just in case we get lucky, and sure throw in a few password changes while you're at it is, as I have said before a JOKE !!!!!!!!

geraardo

Are people still having issues signing in ? , I still keep getting a server error.

contrary_devil

geraardo wrote: »

Are people still having issues signing in ? , I still keep getting a server error.

It seems to be ok for me these past few days.

I must say though that the responses from the Eir representatives on here weren't the best during the recent spell of trouble with their systems.

Eir: Pamela

geraardo wrote: »

Are people still having issues signing in ? , I still keep getting a server error.

Have you reset your password geraardo?


Thanks,
Pamela 

McLoughlin

I can't even reset my password this is a joke it shouldn't take this long to fix the issue. 

geraardo

Yes i have reset my password, seems to be working ok today but time will tell.

Eir: Pamela

McLoughlin wrote: »

I can't even reset my password this is a joke it shouldn't take this long to fix the issue. 

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]McLoughlin,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]You would need to reset your password to log into your account. You can do this here.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

victory65

Lost emails accounts.
Hi,
Wondering can you help me.. I've lost both of my eircom accounts.. I think this has happened since I moved from 3 to eir. Can you help me..?

eir: Anna

H victory65,


Thanks for getting in touch.


When moving provider, this would not affect your email address.


I would recommend contacting our technical support team on 1890 260 260 or freephone 1901 for the best support on this issue.


Please feel free to get back in touch and let us know how you get on with this.


Thanks,
Anna