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Cancellation (within cooling off period)

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  • 22-11-2016 8:53pm
    #1
    retweet
    Registered Users Posts: 275 ✭✭


    Hi

    I called last week to cancel our bundle, this was within the 14 day cooling off period, I was told the equipment would be collected and a Jiffy bag would be sent out for the mobile phone.

    I didn't hear anything else until I called today and was told the cancellation wasn't put through. They put it through and I got an cancellation email telling me it will commence within 30 days?

    Has it been done properly? I don't want an early termination fee.


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    retweet wrote: »
    Hi

    I called last week to cancel our bundle, this was within the 14 day cooling off period, I was told the equipment would be collected and a Jiffy bag would be sent out for the mobile phone.

    I didn't hear anything else until I called today and was told the cancellation wasn't put through. They put it through and I got an cancellation email telling me it will commence within 30 days?

    Has it been done properly? I don't want an early termination fee.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]retweet,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]Can you PM me your name & account number & I'll check this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #3
    retweet
    Registered Users Posts: 275 ✭✭retweet


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]retweet,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]Can you PM me your name & account number & I'll check this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    I've sent the PM! Also, I haven't received the Jiffy bag yet.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    retweet wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]retweet,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]Can you PM me your name & account number & I'll check this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    I've sent the PM! Also, I haven't received the Jiffy bag yet.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]retweet,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I'm going through my PM's now & will be back to you shortly.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #5
    MaggieGeddie
    Registered Users Posts: 1 ✭MaggieGeddie


    I too cancelled our eircom account at the end of July, however  I was never offered or received a jiffy bag to send the modem back, instead I was told it would be collected. Its still sitting here waiting. Can we get this sorted before Christmas, please?


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    MaggieGeddie wrote: »
    I too cancelled our eircom account at the end of July, however  I was never offered or received a jiffy bag to send the modem back, instead I was told it would be collected. Its still sitting here waiting. Can we get this sorted before Christmas, please?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]MaggieGeddie,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]A courier will call to your home to collect this up to 14 days after cancellation. If it is not returned within this timeframe you will need to return this to -[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]eir Returns[/font]
    [font=Verdana, sans-serif]PO Box 12726[/font]
    [font=Verdana, sans-serif]Freepost[/font]
    [font=Verdana, sans-serif]Dublin 11[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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  • Options
    #7
    retweet
    Registered Users Posts: 275 ✭✭retweet


    Still haven't received the Jiffy bag and the equipment hasn't been collected.


  • Options
    #8
    Atari Jaguar
    Registered Users Posts: 985 ✭✭✭Atari Jaguar


    retweet wrote: »
    Still haven't received the Jiffy bag and the equipment hasn't been collected.

    Don't be in a hurry :rolleyes:


  • Options
    #9
    retweet
    Registered Users Posts: 275 ✭✭retweet


    any update on this?


  • Options
    #10
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    retweet wrote: »
    any update on this?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]retweet,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]This was sent to you the 28th. [/font]
    [font=Verdana, sans-serif]I have raised this with this team & will be back to you as soon as I have an update.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #11
    Atari Jaguar
    Registered Users Posts: 985 ✭✭✭Atari Jaguar


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]retweet,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]This was sent to you the 28th. [/font]
    [font=Verdana, sans-serif]I have raised this with this team & will be back to you as soon as I have an update.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Ah that's shocking now over 2 weeks waiting for a bag to arrive in the post.


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  • Options
    #12
    retweet
    Registered Users Posts: 275 ✭✭retweet


    Atari Jaguar wrote: »
    Ah that's shocking now over 2 weeks waiting for a bag to arrive in the post.

    4 weeks in total. ;)


  • Options
    #13
    Atari Jaguar
    Registered Users Posts: 985 ✭✭✭Atari Jaguar


    retweet wrote: »
    4 weeks in total. ;)

    Of course it is. :rolleyes:


  • Options
    #14
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    retweet wrote: »
    Atari Jaguar wrote: »
    Ah that's shocking now over 2 weeks waiting for a bag to arrive in the post.

    4 weeks in total. ;)
    Apologies for the delays  retweet.


    -Pamela 


  • Options
    #15
    retweet
    Registered Users Posts: 275 ✭✭retweet


    Hi Pamela

    I received the Jiffy bag yesterday and I've posted it to you today.


    I've also posted the modem and TV box to the Eir Returns freepost Address, mentioned in a post above.


    Thanks!


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    #16
    retweet
    Registered Users Posts: 275 ✭✭retweet


    Hi Pamela

    I keep received messages about a bill being unpaid. I haven't received a bill from you yet. I also cannot log into my eir since the account is now closed.


  • Options
    #17
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    retweet wrote: »
    Hi Pamela

    I keep received messages about a bill being unpaid. I haven't received a bill from you yet. I also cannot log into my eir since the account is now closed.
    Can you PM me the account number retweet & I'll check this.


    Thanks,
    Pamela 


  • Options
    #18
    retweet
    Registered Users Posts: 275 ✭✭retweet


    Hi Pamela


    I'm still receiving text messages about a new bill being available?


  • Options
    #19
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    retweet wrote: »
    Hi Pamela


    I'm still receiving text messages about a new bill being available?
    Hi  retweet,


    I don't seem to have received your PM. Can you send it to me again?

    -Pamela 


  • Options
    #20
    retweet
    Registered Users Posts: 275 ✭✭retweet


    Eir: Pamela wrote: »
    Hi  retweet,


    I don't seem to have received your PM. Can you send it to me again?

    -Pamela 



    Sent! Thanks Pamela!


  • Options
    #21
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    retweet wrote: »
    Eir: Pamela wrote: »
    Hi  retweet,


    I don't seem to have received your PM. Can you send it to me again?

    -Pamela 



    Sent! Thanks Pamela!
    Thanks  retweet, I'll be back to you soon.


    -Pamela 


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  • Options
    #22
    retweet
    Registered Users Posts: 275 ✭✭retweet


    I received a letter this morning from a debt collection company telling me that I owe Eircom €79.37.

    Why is this? I was told many times previously that there was no balance. And, why am I finding out from a debt collection agency almost a year later?


  • Options
    #23
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    retweet wrote: »
    I received a letter this morning from a debt collection company telling me that I owe Eircom €79.37.

    Why is this? I was told many times previously that there was no balance. And, why am I finding out from a debt collection agency almost a year later?
    Hi there,

    I'm very sorry to hear this. If you PM me your account number and full name I'll take a look into this for you.

    - Adam


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    #24
    retweet
    Registered Users Posts: 275 ✭✭retweet


    eir: Adam wrote: »
    Hi there,

    I'm very sorry to hear this. If you PM me your account number and full name I'll take a look into this for you.

    - Adam


    Thanks Adam, I've sent you a PM.


  • Options
    #25
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    retweet wrote: »
    eir: Adam wrote: »
    Hi there,

    I'm very sorry to hear this. If you PM me your account number and full name I'll take a look into this for you.

    - Adam


    Thanks Adam, I've sent you a PM.
    Thanks for that. I'll go through my PM's shortly and I'll be back in touch with an update.

    - Adam


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