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Vodafone playing games with my account cancellation

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  • 24-11-2016 6:08pm
    #1
    Speedwell
    Registered Users Posts: 3,809 ✭✭✭


    For reference: http://www.boards.ie/ttfthread/2057673955

    Long story short: I called Vodafone to tell them I was switching to a new provider and to cancel my account effective the end of the billing period. I switched because I was allowed to get out of the contract early due to Vodafone's contract changes, and I made the call well within that time. The switch happened and the new provider assured me they contacted Vodafone to port the service.

    Yesterday, I got a bill from Vodafone and called to ask them why. Suddenly they have no record of my call or my new provider's contact. I would believe them if it was just one or the other, but to claim they never received either one? Sorry, but no. They have a well-known track record of playing games with cancellations, and I was an idiot to trust them to handle this correctly.

    What are my options if I refuse to pay the fraudulently sent bill and the fraudulently applied early termination fee?

    Edit: I am absolutely on the new provider's modem and using the new provider's broadband, so it is impossible that Vodafone were not contacted.


Comments

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    #2
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #3
    Joseph
    Registered Users Posts: 1,521 ✭✭✭Joseph


    How is the bill paid? If they will take it from direct debit you can cancel it beforehand as Fred mentioned or if they've taken it you can do a SEPA refund through bank no questions asked.

    I would ignore them but knowing Vodafone might send to debt collection.

    When you call to sort it, explain the situation calmly, say if it's not dealt with you will be making a data access request under the data protection acts for any and all communications (internal and external), notes and so forth then making a formal complaint to comreg - that should get them acting a bit quicker.


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    #4
    WildCardDoW
    Registered Users Posts: 842 ✭✭✭WildCardDoW


    Hey, when you called them what line did you do it from? Like can you not confirm via your mobile bill, or your landline bill that the call was placed on a particular date? Surely if you have proof of a call to them that doesn't match up to their records then they'll know they were at fault?


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