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How do I know if account was transferred?

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  • 25-11-2016 12:56pm
    #1
    dutopia
    Registered Users Posts: 583 ✭✭✭


    I recently did an online switch to Energia.

    Now I"m being billed by both, and EI haven't stated it as my final bill.

    How do I know that I'm not just paying 2 suppliers now?! Can you check my account please?


Comments

  • Options
    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi dutopia,

    Thank you for getting in touch.

    We wish to reassure you that a customer cannot be billed by two electricity/gas providers simultaneously for the same electricity MPRN (meter point reference number)/GPRN (gas point reference number) - we can still have a look at your Electric Ireland account for you though, in order to provide you with confirmation. Just send any of us reps a private message (we will all receive it) confirming the Electric Ireland account number in question, stating that you are/were the account-holder and how your name appears on the account, your address and your date of birth.

    We will review ASAP.

    Kind regards,
    Una

    ________


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