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Black Friday deal

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  • 26-11-2016 10:40am
    #1
    thinkydink
    Registered Users Posts: 22 ✭


    Hi

    I'm trying to get the black Friday deal but I'm currently signed up on the monthly. When trying to get the deal on line I get a message to call support, when calling support I'm told I can't get that deal cos I'm already a customer.

    That doesn't seem like good customer support.. how can I avail of the current deal?


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    thinkydink wrote: »
    Hi

    I'm trying to get the black Friday deal but I'm currently signed up on the monthly.  When trying to get the deal on line I get a message to call support, when calling support I'm told I can't get that deal cos I'm already a customer.

    That doesn't seem like good customer support..  how can I avail of the current deal?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]thinkydink,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]Did you avail of this in the end?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


  • Options
    #3
    thinkydink
    Registered Users Posts: 22 ✭thinkydink


    Eir: Pamela wrote: »
    thinkydink wrote: »
    Hi

    I'm trying to get the black Friday deal but I'm currently signed up on the monthly.  When trying to get the deal on line I get a message to call support, when calling support I'm told I can't get that deal cos I'm already a customer.

    That doesn't seem like good customer support..  how can I avail of the current deal?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]thinkydink,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]Did you avail of this in the end?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi

    I posted here, then after a number of hours without reply also posted to Facebook and finally Twitter, from that I only got one reply (from Facebook) of someone saying that i couldn't get the deal as I'm a monthly customer., they didn't respond to my response questioning of that.

    It doesn't seem like a nice way to treat the current customers, particularly when i'd be looking to upgrade from monthly to yearly with the deal.  Seems fairly poor customer support in all.

    I wasn't able to get dealing with anyone, so wasn't able to get the deal over the weekend, is there a way that i can now avail of the deal?

    Cheers
    Thinkydink


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    thinkydink wrote: »
    Eir: Pamela wrote: »
    thinkydink wrote: »
    Hi

    I'm trying to get the black Friday deal but I'm currently signed up on the monthly.  When trying to get the deal on line I get a message to call support, when calling support I'm told I can't get that deal cos I'm already a customer.

    That doesn't seem like good customer support..  how can I avail of the current deal?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]thinkydink,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]Did you avail of this in the end?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi

    I posted here, then after a number of hours without reply also posted to Facebook and finally Twitter, from that I only got one reply (from Facebook) of someone saying that i couldn't get the deal as I'm a monthly customer., they didn't respond to my response questioning of that.

    It doesn't seem like a nice way to treat the current customers, particularly when i'd be looking to upgrade from monthly to yearly with the deal.  Seems fairly poor customer support in all.

    I wasn't able to get dealing with anyone, so wasn't able to get the deal over the weekend, is there a way that i can now avail of the deal?

    Cheers
    Thinkydink
     
    [font=Verdana, sans-serif]I'm afraid not [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]thinkydink,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]apologies I could not offer you better news.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

     


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