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What's the problem??

LordBanterbury · 2016-11-28 14:41:49

Right, real quick, I have a guy coming out to my house with a new modem since one of your reps told me that the problem is the modem we have now, but all the engineers that have come out here to try and fix my issue are saying the problem is the port.. So what's the actual issue, since no-one will tell me what's going on?

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28-11-2016 3:41pm

#1

LordBanterbury

Registered Users Posts: 5 ✭

Join Date: November 2016

Posts: 0

Right, real quick, I have a guy coming out to my house with a new modem since one of your reps told me that the problem is the modem we have now, but all the engineers that have come out here to try and fix my issue are saying the problem is the port..

So what's the actual issue, since no-one will tell me what's going on?

0

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#2 30-11-2016 1:41pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

LordBanterbury wrote: »

Right, real quick, I have a guy coming out to my house with a new modem since one of your reps told me that the problem is the modem we have now, but all the engineers that have come out here to try and fix my issue are saying the problem is the port..

So what's the actual issue, since no-one will tell me what's going on?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]LordBanterbury,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Please feel free to PM me your name & account number & I'll check this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

0
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#3 30-11-2016 1:51pm
BlueCool

Registered Users Posts: 10 ✭

Join Date: October 2011

Posts: 9

Eir: Pamela wrote: »

LordBanterbury wrote: »

Right, real quick, I have a guy coming out to my house with a new modem since one of your reps told me that the problem is the modem we have now, but all the engineers that have come out here to try and fix my issue are saying the problem is the port..

So what's the actual issue, since no-one will tell me what's going on?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]LordBanterbury,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Please feel free to PM me your name & account number & I'll check this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

I'm having the same issue. Can you advise.

Tahnks

0
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#4 30-11-2016 1:59pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

BlueCool wrote: »

Eir: Pamela wrote: »

LordBanterbury wrote: »

Right, real quick, I have a guy coming out to my house with a new modem since one of your reps told me that the problem is the modem we have now, but all the engineers that have come out here to try and fix my issue are saying the problem is the port..

So what's the actual issue, since no-one will tell me what's going on?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]LordBanterbury,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Please feel free to PM me your name & account number & I'll check this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

I'm having the same issue. Can you advise.

Tahnks

Have you reported a fault on this BlueCool?

Thanks,
Pamela

0
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#5 30-11-2016 4:07pm
BlueCool

Registered Users Posts: 10 ✭

Join Date: October 2011

Posts: 9

Eir: Pamela wrote: »

BlueCool wrote: »

Eir: Pamela wrote: »

LordBanterbury wrote: »

Right, real quick, I have a guy coming out to my house with a new modem since one of your reps told me that the problem is the modem we have now, but all the engineers that have come out here to try and fix my issue are saying the problem is the port..

So what's the actual issue, since no-one will tell me what's going on?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]LordBanterbury,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Please feel free to PM me your name & account number & I'll check this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

I'm having the same issue. Can you advise.

Tahnks

Have you reported a fault on this BlueCool?

Thanks,
Pamela

Yes. Was told everything was fine. Tech came out and said problem was fine and left. Second tech found a problem and fixed it only for a week later same issue. Was told now it is a router problem but funny it is the exact same issue as above.

0
Options
#6 01-12-2016 1:45pm
BlueCool

Registered Users Posts: 10 ✭

Join Date: October 2011

Posts: 9

BlueCool wrote: »

Eir: Pamela wrote: »

BlueCool wrote: »

Eir: Pamela wrote: »

LordBanterbury wrote: »

Right, real quick, I have a guy coming out to my house with a new modem since one of your reps told me that the problem is the modem we have now, but all the engineers that have come out here to try and fix my issue are saying the problem is the port..

So what's the actual issue, since no-one will tell me what's going on?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]LordBanterbury,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Please feel free to PM me your name & account number & I'll check this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

I'm having the same issue. Can you advise.

Tahnks

Have you reported a fault on this BlueCool?

Thanks,
Pamela

Yes. Was told everything was fine. Tech came out and said problem was fine and left. Second tech found a problem and fixed it only for a week later same issue. Was told now it is a router problem but funny it is the exact same issue as above.

Hi Pamela,

I was promised a new modem yesterday from Eir. Surprise, surprise...modem has not arrived. I need a call on this asap.

0
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#7 01-12-2016 1:51pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

BlueCool wrote: »

Eir: Pamela wrote: »

BlueCool wrote: »

Eir: Pamela wrote: »

LordBanterbury wrote: »

Right, real quick, I have a guy coming out to my house with a new modem since one of your reps told me that the problem is the modem we have now, but all the engineers that have come out here to try and fix my issue are saying the problem is the port..

So what's the actual issue, since no-one will tell me what's going on?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]LordBanterbury,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Please feel free to PM me your name & account number & I'll check this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

I'm having the same issue. Can you advise.

Tahnks

Have you reported a fault on this BlueCool?

Thanks,
Pamela

Yes. Was told everything was fine. Tech came out and said problem was fine and left. Second tech found a problem and fixed it only for a week later same issue. Was told now it is a router problem but funny it is the exact same issue as above.

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif]BlueCool,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]can you PM me your account number and name and I will take a look into this for you.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]

[font=Verdana, sans-serif]Pamela [/font]

0