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  • 28-11-2016 6:56pm
    #1
    ajknickknacks
    Registered Users Posts: 6 ✭


    Hi.

    I have Eir broadband and I am a new customer. I just received a message from eir just now that due to our high volume usage our service will be suspended and I was instructed to call the customer service. I phoned the customer service but I was just on the queue for more than 25 minutes and have given up.

    I was told that the service will be unlimited but I wasnt told that this can happen. Obviously, my expectation was not set correctly and I am extremely dissatisfied with this.

    I would like to be contacted about this matter or I will just cancel my service. I am still within the 14 days cooling period so.

    Thanks and regards,

    Allen


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  • Options
    #2
    SteoL
    Closed Accounts Posts: 1,545 ✭✭✭SteoL


    ajknickknacks wrote: »
    Hi.

    I have Eir broadband and I am a new customer. I just received a message from eir just now that due to our high volume usage our service will be suspended and I was instructed to call the customer service. I phoned the customer service but I was just on the queue for more than 25 minutes and have given up.

    I was told that the service will be unlimited but I wasnt told that this can happen. Obviously, my expectation was not set correctly and I am extremely dissatisfied with this.

    I would like to be contacted about this matter or I will just cancel my service. I am still within the 14 days cooling period so.

    Thanks and regards,

    Allen

    Unlimited Broadband with Eir is limited to 1TB. They don't get that that statement is a contradiction in itself.


  • Options
    #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ajknickknacks wrote: »
    Hi.

    I have Eir broadband and I am a new customer. I just received a message from eir just now that due to our high volume usage our service will be suspended and I was instructed to call the customer service. I phoned the customer service but I was just on the queue for more than 25 minutes and have given up.

    I was told that the service will be unlimited but I wasnt told that this can happen. Obviously, my expectation was not set correctly and I am extremely dissatisfied with this.

    I would like to be contacted about this matter or I will just cancel my service. I am still within the 14 days cooling period so.

    Thanks and regards,

    Allen
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]ajknickknacks,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch & I'm so sorry to hear you feel this way. [/font]
    [font=Verdana, sans-serif]A fair usage policy would apply to some bundles. Can you PM me your name & account number & I can check what you have been charged for.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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