Google Home FAQ

majo

Thank you both. I disconnected and reconnected the speaker from the app. Tried tune in as you suggested and it’s working now. Hopefully will keep on doing so!

Fishy1

https://www.boards.ie/discussion/comment/118852151#Comment_118852151

My latest workaround is to say “Play 89.4”

It’s currently working!

TaurenDruid

Is it just me or has the Assistant got a lot worse at 'hearing' in the last few weeks?

I'm currently sitting about a metre away from our hub. I've just asked it 4 times in a row to play Today FM. I can see the 'listening' animation appear, and the words I've said appear too - and it's just ignored me and gone back to "curated art". I mean, if I want to be ignored, I have real humans in the house who are more than happy to do that for me! 🤣 Fourth time around, standing directly in front of it, it finally decided fair enough, I could listen to some music.

I've also noticed in the last few weeks that a good percentage of the time, when I say "hey google", my phone perks up and listens, rather than the Hub. I'll get a little popup on the hub saying "Another device answered. Did you want this device to answer?" and you've about a second to hit the right bit of the screen to say 'Yes' - but then it ignores me, anyway!

Mr E

I have similar issues, @TaurenDruid - I would love to get some ideas on how to fix it.

If I say "Hey Google" to my mini or hub, the little lights animate like it's listening, but when I give a command, nothing happens. After 10 seconds, it'll say "Hmmm.... something went wrong. Please try again in a few moments".

On the hub, the text is supposed to appear on the screen, but it doesn't.

However when I try again, it will work straight away.

That doesn't fix it though - if I try a different command 10 minutes later, the same thing happens.

It's driving me nuts and it's very annoying. I've tried restarting my router, rebooting both devices, factory resetting both devices, deleting devices from the Google Home app, deleting my entire "home" from the Google home app. Nothing seems to work.

Fishy1

Can’t get any radio stations to play on either my Google Home or my Google Mini as of last night. So frustrating!

Mr E

Ah! Same, I thought my devices were acting up (more than usual).

I'm casting Simple Radio from my phone to my mini and that's working fine.

TaurenDruid

Yeah, I asked for Today FM yesterday evening and it told me "That station is not available in your country" (TuneIn). It definitely heard me right. Tried again a few minutes later and it was fine. Could have been something on TuneIns's side?

DrZeuss

No stations here either, seems to be a tunein/google problem as playing BBC Radio works as its not through tunein

jogdish

Had a radio alarm, silence at 8am, ugh why why why why why cannot it not JUST work.

Mr E

FYI I found this content when looking up the Tune In Issue:

Update 6 (May 27, 2022)

06:35 pm (IST): Users are again reporting an issue where some TuneIn stations are not working on Google Home.

Fortunately, Google support on Twitter has acknowledged this issue and said that they are working on a fix.

Understood. Our team is aware of reports about being unable to play some TuneIn stations on Google Home — we’re working on a fix. Thanks for bringing your case to our attention. Have a good one! (Source)

Mr E

https://www.boards.ie/discussion/comment/119108842#Comment_119108842

FINALLY fixed this. Just in case anyone has the same issue (or searches for the issue in this thread), the fix is an easy one.

Log into your internet router and disable IPv6. That's it. Everything is working now. Google responds on first command, and tune-in radio is working properly.

TaurenDruid

https://www.boards.ie/discussion/comment/119167975#Comment_119167975

That... shouldn't be a fix. I absolutely accept it's worked for you, but it really shouldn't have caused anything to break. Especially intermittently. Will absolutely try it if mine goes again, though! 😊

Mr E

@TaurenDruid Yep, agreed. It was working fine with IPv6 enabled up to about 3 weeks ago, and had been giving me trouble ever since then. This was the link where I found the solution:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/quot-There-was-a-glitch-quot-on-first-try-but-works-second-time/td-p/19093

Rattlehead_ie

Hi guys, 

Any help would be appreciated. 

Before anything else Ill caveat this with no changed made on the network except a disconnect of the WAN cable to re-run it recently thats it, all other services working on LAN.

Ive ran into a strange issue where my Google Home App and therefore my 2 x Nest Hub v2 cannot communicate with my Nest Thermostats. If I go into my Home App on my phone I try to turn the Thermostat it just times out, on the Hubs it says "Something went wrong"

In an effort to troubleshoot this I deleted my entire home app setup and re-created it. Funny the Home App has no issue with the Phillips Hue lights/Nest Doorbell or other integrated smart devices it was managing. If I go into the Nest App itself I can control the Thermostats and they respond to touch commands (obviously not voice). The Hubs and the Thermostats reside on the same VLAN. The Phone with the app a different VLAN, but again this all worked. If I check the thermostats they are connected, have an account associated with them via the Nest App option within their setting.

I find this very strange, any pointers or help would be great. Oh I have rebooted the APs in an effort to kick the Thermostats offline and back on, same effect for the Hubs at the same time.

EDIT: Weirder still. If I turn on the thermostat via Nest App or even Smart things app I can see the status of the unit changes to on in the Google Home App. However I'm still cant control it. 

If I were to summarize the issue it would be that the GoogleHome App and Hubs have read access but not write access to only the Thermostats?

Rattlehead_ie

Can't edit my last post so... just in form of an update.

Managed to find a good few other people experiencing the same issue. Google @googlenesthelp on twitter have acknowledged its something being looked into. Just incase anyone else is experiencing the same.

The Black Oil

How is Spotify integration supported to work? I've connected my account and when I say "connect to Spotify" (as saying "open Spotify" doesn't work) she plays something, but not the musicians I follow and if I ask for artist she says "here's a Spotify station for band name" and in fact got that wrong when I tested it.

Mantis Toboggan

https://www.boards.ie/discussion/comment/119397603#Comment_119397603

Have you got a Spotify premium account?

The Black Oil

https://www.boards.ie/discussion/comment/119397610#Comment_119397610

No, basic. Only set it up about 3 weeks ago and have barely used it all on my phone or PC.

Mantis Toboggan

https://www.boards.ie/discussion/comment/119397621#Comment_119397621

As far as I know know you need a premium account for it to work.

Dtwhite123

https://www.boards.ie/discussion/comment/116324315#Comment_116324315

Anyone know if Apple Music support has been added to Nest Home devices yet?

The Black Oil

Hey Google

Open the pod bay doors, please.

Hey Google

Tea. Early Grey. Hot.

Alas, same (separate) response each time.

TaurenDruid

Added a new Chromecast to the TV in the living room. It's showing up as "Living Room Chromecast" on the hub under 'Media'. And also showing up under "Other media devices."

And I don't know if it's just coincidence, but since I added it, I can no longer open Spotify on the "Family room hub" - I tell the hub/Dougal to open Spotify, and it answers "Got it - opening Spotify on the Living Room Chromecast". I tell it to "open Spotify on the Family room hub" and it says "Sorry, I don't know where to play the video - please tell me the exact name of the screen."

Any ideas how to get it back to just doing what it had always done - opening Spotify on the device I'm talking to at that point?

EDIT to add: Even with the Chromecast unplugged, Google still tries playing to it and nothing else. I removed the Living Room Chromecast from the Home, and now the 'Family Room hub' will open Spotify again. I'll try to add the Chromecast later, which probably means pairing it again from scratch. I'll just not set up Spotify on it, and see if that'll do it. Pain in the ar5e for something that should just work.

BionicRasher

https://www.boards.ie/discussion/comment/118691156#Comment_118691156

we have 2 Lenovo Smart Clocks and the doorbell anounces on both

maybe try unlink and set up the clock again and see if it helps

one issue I do have is one of the clocks wont do 'continued conversation' it just shuts off the mic after the first command - might have to factory reset and add it again

BionicRasher

Could I ask anyone with a Nest/Google Hub (regular, Max or whatever version) to run a test for RTE Radio stations - please check and see if you can play any of the RTE stations (Radio 1, Gold 2FM etc) from Tunein on the hub

None of the RTE stations will play on our Hubs but it will play on other Nest/Google Speakers no issue. I cant even cast to the hub from phone but it plays without issue on the phones.

If its the case others ae having an issue I will contact Google on their Twitter feed and log an incident with them

thanks

TaurenDruid

https://www.boards.ie/discussion/comment/119699604#Comment_119699604

All three of those stations played for me fine on my Hub just now.

BionicRasher

https://www.boards.ie/discussion/comment/119699859#Comment_119699859

Thanks

Just checked my parents hub and none of the RTE stations will play

Something strange going on

b.gud

https://www.boards.ie/discussion/comment/119699604#Comment_119699604

Haven't tried 2FM but RTE1 won't play for me at all on my Hub, but it will on the mini in other rooms. Newstalk plays fine on the Hub though so it does seem to be specific to RTE

Mr E

RTE R1 plays on my minis but not on my hub.

For my mum, RTE R1 works on one of her hubs but not the other. I swapped them around at the weekend so the working one is in her bedroom. I expect it's only a matter of time before that stops working.

I tried a factory reset on the one that wasn't working, and that didn't help.

jimmyendless

Same, not working on the hub.

TaurenDruid

https://www.boards.ie/discussion/comment/119701720#Comment_119701720

And as of this morning, none of the RTÉ stations (1, 2FM or Gold) are playing on the Hub...

Mr E

My girlfriend says it's back for her (on the hub). Listening to sport on R1.

Not working for me yet.

BionicRasher

Have been having a conversation on twitter with @madebygoogle.

They are aware of an issue and have asked for feedback via the hub. So if you are having the issue then please let them know

Instructions below

We appreciate the details. Our team is aware of some Google Home devices that aren't streaming RTE radio and is working on a fix. Best to submit a verbal feedback report with the keywords of "GHT3 Can't play <radio station> on <radio provider>.

Make sure that the "Send device usage data and crash reports to Google" is toggled on from your device's settings before sending feedback. Here's your guide: goo.gle/3aC7zWz

Mantis Toboggan

Is there a new home app?

I've seen it mentioned online but I'm not getting it.

jaggiebunnet

Anyones hub playing RTE stations yet ? Been broken for months...

TaurenDruid

https://www.boards.ie/discussion/comment/119763597#Comment_119763597

Nope. Though mine only "broke" the week before last.

wait4me

I have a couple of hubs and speakers. Only one of the hubs will not play RTE Radio 1 (R1) and 2FM on TuneIn; and this only happened recently (last two weeks).. Extremely frustrating. The said hub can play Newstalk with no issues. Alexa on the other hand plays RI and 2FM no problem. I have reported it through the feedback solution above. Still no luck

Black_Knight

https://www.boards.ie/discussion/comment/119699604#Comment_119699604

Google Nest hub won't play RTE 1, RTE Lyric, but plays today FM, Newstalk etc.

Google home mini (I think it's a home, not a nest mini) will play them no problem.

Google Nest says "playing RTE Radio 1", puts up the graphic to show it's going to play RTE Radio 1, but the progress bar keeps pulsing indefinitely.

Black_Knight

This kinda worked for me! Tried "Hey Google, play RTE Radio 1 on home", where "home" is a group which encompasses all Google audio player devices in the house. It plays on the hub now, but a bit annoying that it plays elsewhere in the house too. I tried a group with only the hub in it but that didn't work. Best I can think now is to get an old chromecast audio plugged in (but no audio going anywhere) to create a fake multidevice group to allow streaming to the hub.

Mr E

Just tried that (dare I say, excitedly).

Didn't work. 🙂

I tried the command on my mini and hub.

Mr E

All RTE channels are working on my hub this morning. Finally!

wait4me

https://www.boards.ie/discussion/comment/119831407#Comment_119831407

Working here as well. Let's see for how long (fingers crossed).

Muahahaha

sorry didnt want to start a thread on this, does anyone know how you distinguish between smart bulbs that are designed for both indoor and outdoor use rather than indoor only. I need two outside but searching sites like Screwfix for an outdoor bulb doesnt separate them from indoor ones and the spec sheets say nothing about whether it is indoor only or can also be used outside

Alkers

There's no such thing as an outdoor bulb?

There are outdoor light fittings, which will protect a bulb inside them.

yankinlk

just this week - google home hub broke netflix link. unlink then re-link doesnt work. tried to contact netflix suport no joy. anyone else seeing this? its worked for like a year no issues

pigtail33

We had a brief power outage three weeks or so ago, and when the electricity came back, my Google Home and two minis are giving the dreaded "Hmm, something went wrong, try again in a few seconds" response to every command. I have to ask it everything at least twice, sometimes three times to get the intended response. I have rebooted everything multiple times. My Lenovo Clock and Google Assistant on my phone and tablet work fine. Has anyone managed to fix this issue? It's infuriating.

wait4me

https://www.boards.ie/discussion/comment/119831493#Comment_119831493

And gone again two days ago - google obviously have issues with its Hubs

Mr E

Fine for me, hasn't stopped working since it came back.

Silver-Tiger

Hey. Any recommendations for plugs to go with your G home?

Only 3 points where I plug in the Xmas lights. Want to be able to group 3 plugs together and say 'turn on/off the Xmas lights". Would that be possible?

Fishy1

https://www.boards.ie/discussion/comment/119899406#Comment_119899406

Am by no means an expert, but we have Kasa smart plugs which work very well with our Google Home. I think we got them in Argos last year on some kind of a Black Friday offer.

timetogo1

Any plugs that work with the Smart Life app will do this. You can set up programs in the app to turn on one or multiple deviced when another turns on.

E.g.

I've attached a basic rule I set up. They can be as simple or as complicated as you like.

Screenshot_2022-11-21-02-26-41-83_a3b3f7ff182fbca1933b088238f0f0da.jpg

ANTELA Smart Plug WiFi Outlet Socket with Energy Monitoring, Timer, Voice Control, Works with Amazon Alexa, Google Home, Smart Life App Wireless Remote Control, No Hub Required 2.4Ghz ONLY (4 Packs) https://amzn.eu/d/eXE0bB1