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Unneeded DD taken

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  • 01-12-2016 4:52am
    #1
    paulheu
    Registered Users Posts: 304 ✭✭


    Why is a DD taken for 96 Euro which then shows up as credit? Why is billing for gas erratic at best?

    Needless to day, I am cancelling DD as of right now and expect the unwarranted DD to be refunded immediately.

    I am not comfortable with EI right now, it would appear they are not in control of their business.


Comments

  • Options
    #2
    Electric Ireland: Brige N
    Closed Accounts Posts: 346 ✭✭Electric Ireland: Brige N


    Hi paulheu,

    We're sorry to read that you are unhappy with your customer experience.

    In order for us to access your Electric Ireland account, and to look into these matters for you, could you please send us a private message with the following details?
    • Your full name as it appears on your Electric Ireland account
    • Your Electric Ireland account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)
    We can then look into this for you.

    Thanks,
    Brige

    ________


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