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Prepay Phone Unwanted Can't Return

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  • 01-12-2016 5:40pm
    #1
    Saint Sonner
    Registered Users Posts: 995 ✭✭✭


    I recently bought a repay smart phone from three. When I got home I realised I didn't want and thought I could return in under 14 day rule as i hadn't opened or inserted the sim. They say I can't - Is this correct?


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    #2
    cruizer101
    Registered Users Posts: 3,205 ✭✭✭cruizer101


    Did you buy it in a shop, the 14 day rule applies to online purchases


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    #3
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    Saint Sonner wrote: »
    I recently bought a repay smart phone from three. When I got home I realised I didn't want and thought I could return in under 14 day rule as i hadn't opened or inserted the sim. They say I can't - Is this correct?

    Yes it's correct. There's no right to change your mind when buying from a store.


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    #4
    28064212
    Registered Users Posts: 10,663 ✭✭✭✭28064212


    They are correct. The 14 day rule refers to distance selling (phone/internet sales). There is no such protection for in-store sales

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    #5
    Saint Sonner
    Registered Users Posts: 995 ✭✭✭Saint Sonner


    Damn it

    Anybody wanna buy a phone?


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    #6
    Winterlong
    Closed Accounts Posts: 3,759 ✭✭✭Winterlong


    What model phone is it?!


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    #7
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Unfortunately they are right. The 14 period only applies to online sales.

    If you want to sell the phone, can I suggest www.adverts.ie? No selling of the phone in this thread please :)


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    #8
    ssmith6287
    Registered Users Posts: 1,341 ✭✭✭ssmith6287


    was the packaging opened? did you pay cash, card etc or a voucher like one4all?


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    #9
    Found under a cabbage
    Registered Users Posts: 15 ✭Found under a cabbage


    Saint Sonner wrote: »
    I recently bought a repay smart phone from three. When I got home I realised I didn't want and thought I could return in under 14 day rule as i hadn't opened or inserted the sim. They say I can't - Is this correct?

    In the same boat. Pity sales agent didnt draw my attention to no return policy.


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    #10
    28064212
    Registered Users Posts: 10,663 ✭✭✭✭28064212


    Found under a cabbage wrote: »
    In the same boat. Pity sales agent didnt draw my attention to no return policy.
    Why would they? No returns is the default position. Unless a company chooses to have a specific policy that allows returns, the law says they do not need to accept them (excluding specific cases such as defective or unfit goods). You should never assume you can just return an item you've paid for

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    #11
    ohnonotgmail
    Registered Users Posts: 40,458 ✭✭✭✭ohnonotgmail


    ssmith6287 wrote: »
    was the packaging opened? did you pay cash, card etc or a voucher like one4all?


    what difference would any of that make?


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    #12
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    ssmith6287 wrote: »
    was the packaging opened? did you pay cash, card etc or a voucher like one4all?

    That has no impact on his rights regarding a change of mind return of a store purchase.


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    #13
    ssmith6287
    Registered Users Posts: 1,341 ✭✭✭ssmith6287


    ohnonotgmail wrote: »
    what difference would any of that make?
    Tadeo Damaged Laptop wrote: »
    That has no impact on his rights regarding a change of mind return of a store purchase.

    No impact on rights. A lot of shops however will allow a return once the packaging hasn't been opened and its within a certain time period. Also if you have paid with 14all the shop wont have been paid yet, nor will they be able to refund you.


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    #14
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    ssmith6287 wrote: »
    No impact on rights. A lot of shops however will allow a return once the packaging hasn't been opened and its within a certain time period. Also if you have paid with 14all the shop wont have been paid yet, nor will they be able to refund you.

    The OP has already said they won't let him return it. What 'a lot' of shops do is immaterial in this case.


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    #15
    ssmith6287
    Registered Users Posts: 1,341 ✭✭✭ssmith6287


    Tadeo Damaged Laptop wrote: »
    The OP has already said they won't let him return it. What 'a lot' of shops do is immaterial in this case.

    cool story....

    reason I ask is because the OP has just said they never opened or inserted the sim, nothing about the phone. They haven't said which shop but I know Carphone warehouse, Eir/Meteor, and Vodafone will allow you to exchange a product providing the seal hasn't been broken on the box


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    #16
    ohnonotgmail
    Registered Users Posts: 40,458 ✭✭✭✭ohnonotgmail


    ssmith6287 wrote: »
    cool story....

    reason I ask is because the OP has just said they never opened or inserted the sim, nothing about the phone. They haven't said which shop but I know Carphone warehouse, Eir/Meteor, and Vodafone will allow you to exchange a product providing the seal hasn't been broken on the box

    it doesnt matter what any of those shops do. he bought it from three. it says that in the OP. they will not do a return for change of mind.


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    #17
    cruizer101
    Registered Users Posts: 3,205 ✭✭✭cruizer101


    ohnonotgmail wrote: »
    what difference would any of that make?

    If it was still in packaging there is a chance store would allow for exchange


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    #18
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,118 Mod ✭✭✭✭MarkR


    I bought and returned one in a vodafone shop previously with no issue. I know they don't have to, so perhaps it's just the store policy.


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    #19
    Edups2.0
    Closed Accounts Posts: 256 ✭✭Edups2.0


    ssmith6287 wrote: »
    cool story....

    reason I ask is because the OP has just said they never opened or inserted the sim, nothing about the phone. They haven't said which shop but I know Carphone warehouse, Eir/Meteor, and Vodafone will allow you to exchange a product providing the seal hasn't been broken on the box

    ... it's a Three shop that's in the OP.


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    #20
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    cruizer101 wrote: »
    If it was still in packaging there is a chance store would allow for exchange

    But, the OP has said that they won't. If and buts etc. don't change the reality of the situation and the fact that it's a change of mind and the store is perfectly within their rights.


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    #21
    ohnonotgmail
    Registered Users Posts: 40,458 ✭✭✭✭ohnonotgmail


    cruizer101 wrote: »
    If it was still in packaging there is a chance store would allow for exchange


    are people just skipping to the end of threads these days? its only 2 pages long. from the OP
    They say I can't


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    #22
    Saint Sonner
    Registered Users Posts: 995 ✭✭✭Saint Sonner


    The model is Samsung galaxy j5
    The packaging is open but all original packaging and accessories still there.
    I actually never went back to three store just asked online what policy was. Thought it was pointless going back to the shop!


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    #23
    Winterlong
    Closed Accounts Posts: 3,759 ✭✭✭Winterlong


    In that case it may be worth going to the store and asking them in person?
    Worst that can happen is they also say no... But the may use their discretion and take it back. Worth a shot IMO.


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    #24
    Edups2.0
    Closed Accounts Posts: 256 ✭✭Edups2.0


    Saint Sonner wrote: »
    The model is Samsung galaxy j5
    The packaging is open but all original packaging and accessories still there.
    I actually never went back to three store just asked online what policy was. Thought it was pointless going back to the shop!

    Once you've opened the packaging you can't return it.


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    #25
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,118 Mod ✭✭✭✭MarkR


    Yeah, it's not sell-able after you've opened it. OP had originally said not opened, so bit of a difference.


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    #26
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    Once you've broken the seal it can't be resold so it's definitely not going to be refunded anywhere.


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    #27
    Edups2.0
    Closed Accounts Posts: 256 ✭✭Edups2.0


    Like was said already OP, sell on adverts and learn a lesson.


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