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Cancelled my account and there's issues...

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  • 03-12-2016 3:43pm
    #1
    MagicHumanDoll
    Registered Users Posts: 198 ✭✭


    Hi,

    I applied for broadband and was due to have it installed on 10th November. I postponed it for a week due to issues around timing (I'm a college student and was doing this for our shared rental). I then had to cancel entirely before the second appointment around issues to do with payment.

    At least I was told I had cancelled by the lady on the phone. But what seems to have happened is the opposite. 

    We have no box, no system set up AT ALL, yet I received a text message a few days ago which read: "We've noticed that your eir account usage is quite high. To avoid interruption to your eir services, please contact us to make an advanced payment." 
    This was worrying, as I do not want to be charged for a service I'm not receiving.

    I then received an email yesterday telling me my new bill, of €90 is available to view online.

    Please help rectify this issue. I cannot afford to be out of pocket for a service I don't even get. 

    Thanks,

    Adam


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    MagicHumanDoll wrote: »
    Hi,

    I applied for broadband and was due to have it installed on 10th November. I postponed it for a week due to issues around timing (I'm a college student and was doing this for our shared rental). I then had to cancel entirely before the second appointment around issues to do with payment.

    At least I was told I had cancelled by the lady on the phone. But what seems to have happened is the opposite. 

    We have no box, no system set up AT ALL, yet I received a text message a few days ago which read: "We've noticed that your eir account usage is quite high. To avoid interruption to your eir services, please contact us to make an advanced payment." 
    This was worrying, as I do not want to be charged for a service I'm not receiving.

    I then received an email yesterday telling me my new bill, of €90 is available to view online.

    Please help rectify this issue. I cannot afford to be out of pocket for a service I don't even get. 

    Thanks,

    Adam
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]MagicHumanDoll,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch, can you PM me your full name & account number & I'll check this for you.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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