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Modem Reset Instructions.

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  • 06-12-2016 11:24am
    #1
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭


    [font=Walsheim-Regular, Arial, sans-serif]To our customers,[/font]


    [font=Walsheim-Regular, Arial, sans-serif]eir has identified unauthorised access by a third party on a small number of our broadband modems. This information was discovered as part of our investigations into the potential security vulnerability concerning two of our broadband modems, the Zyxel D1000 and Zyxel P-660HN-T1A devices.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]We took immediate steps to secure these devices by remotely resetting the modems. At this point in time, there is no indication that any customer data has been lost or accessed.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]The security of our customer’s data and devices is paramount to us. We are directly contacting all customers who use either of these modems.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]As a precaution, we now recommend that all customers manually reset their device. For most customers, resetting the modem should cause minimal impact to their broadband service.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]Instructions on how to reset your modem and change your passwords can be found [/font][font=Walsheim-Regular, Arial, sans-serif]here[/font]




    [font=Walsheim-Regular, Arial, sans-serif]Thank you,[/font]
    [font=Walsheim-Regular, Arial, sans-serif]eir[/font]


Comments

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    #2
    pegasus1
    Registered Users Posts: 1,490 ✭✭✭pegasus1


    eir: Stacey wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]To our customers,[/font]


    [font=Walsheim-Regular, Arial, sans-serif]eir has identified unauthorised access by a third party on a small number of our broadband modems. This information was discovered as part of our investigations into the potential security vulnerability concerning two of our broadband modems, the Zyxel D1000 and Zyxel P-660HN-T1A devices.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]We took immediate steps to secure these devices by remotely resetting the modems. At this point in time, there is no indication that any customer data has been lost or accessed.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]The security of our customer’s data and devices is paramount to us. We are directly contacting all customers who use either of these modems.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]As a precaution, we now recommend that all customers manually reset their device. For most customers, resetting the modem should cause minimal impact to their broadband service.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]Instructions on how to reset your modem and change your passwords can be found [/font][font=Walsheim-Regular, Arial, sans-serif]here[/font]




    [font=Walsheim-Regular, Arial, sans-serif]Thank you,[/font]
    [font=Walsheim-Regular, Arial, sans-serif]eir[/font]
    When resetting the modem this time the broadband connection is more stable ie. it doesn't dropoff... would that be an indication of foulplay?


  • Options
    #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    pegasus1 wrote: »
    eir: Stacey wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]To our customers,[/font]


    [font=Walsheim-Regular, Arial, sans-serif]eir has identified unauthorised access by a third party on a small number of our broadband modems. This information was discovered as part of our investigations into the potential security vulnerability concerning two of our broadband modems, the Zyxel D1000 and Zyxel P-660HN-T1A devices.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]We took immediate steps to secure these devices by remotely resetting the modems. At this point in time, there is no indication that any customer data has been lost or accessed.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]The security of our customer’s data and devices is paramount to us. We are directly contacting all customers who use either of these modems.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]As a precaution, we now recommend that all customers manually reset their device. For most customers, resetting the modem should cause minimal impact to their broadband service.[/font]

    [font=Walsheim-Regular, Arial, sans-serif]Instructions on how to reset your modem and change your passwords can be found [/font][font=Walsheim-Regular, Arial, sans-serif]here[/font]




    [font=Walsheim-Regular, Arial, sans-serif]Thank you,[/font]
    [font=Walsheim-Regular, Arial, sans-serif]eir[/font]
    When resetting the modem this time the broadband connection is more stable ie. it doesn't dropoff... would that be an indication of foulplay?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]pegasus1,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Calibri, sans-serif]We have no evidence at this time to indicate this. To discuss this further I would recommend contacting our dedicated modem support team on 1901.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Calibri, sans-serif]Thanks,[/font]
    [font=Calibri, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #4
    LottieP25
    Registered Users Posts: 311 ✭✭LottieP25


    Literally the worst customer service when it comes to this, rang in 7 times regarding an issues, and 7 times i got hung up on. some joke


  • Options
    #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    LottieP25 wrote: »
    Literally the worst customer service when it comes to this, rang in 7 times regarding an issues, and 7 times i got hung up on. some joke
    [font=Verdana, sans-serif]I'm sorry to hear this [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]LottieP25,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]is there anything I can assist you with from here?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela[/font]

    [font=Verdana, sans-serif] [/font]


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