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Cant cancel a standing order in BOI 365 Online

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  • 09-12-2016 2:07pm
    #1
    IRCA
    Registered Users Posts: 385 ✭✭


    Hi,

    I need to cancel a standing order but am unable to do it online.  I am working away from home and won't be able to visit my own bank in person to cancel it before the next payment is due.  Can I do this online or by visiting another BOI branch in person?

    Advice appreciated.

    JP


Comments

  • Options
    #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    IRCA wrote: »
    Hi,

    I need to cancel a standing order but am unable to do it online.  I am working away from home and won't be able to visit my own bank in person to cancel it before the next payment is due.  Can I do this online or by visiting another BOI branch in person?

    Advice appreciated.

    JP
    H JP,

    Thank you for contacting us here on Boards.ie.

    See here for information on how to delete a Standing order on Banking 365 Online.

    Thanks,

    Tara C


  • Options
    #3
    IRCA
    Registered Users Posts: 385 ✭✭IRCA


    Bank of Ireland: Tara C wrote: »
    IRCA wrote: »
    Hi,

    I need to cancel a standing order but am unable to do it online.  I am working away from home and won't be able to visit my own bank in person to cancel it before the next payment is due.  Can I do this online or by visiting another BOI branch in person?

    Advice appreciated.

    JP
    H JP,

    Thank you for contacting us here on Boards.ie.

    See here for information on how to delete a Standing order on Banking 365 Online.

    Thanks,

    Tara C
    Hi,

    I've tried this already but when I click on the standing order nothing happens - no dialogs open and I can cancel it - again any ideas how I can do this?

    Thanks

    JP


  • Options
    #4
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    IRCA wrote: »
    Bank of Ireland: Tara C wrote: »
    IRCA wrote: »
    Hi,

    I need to cancel a standing order but am unable to do it online.  I am working away from home and won't be able to visit my own bank in person to cancel it before the next payment is due.  Can I do this online or by visiting another BOI branch in person?

    Advice appreciated.

    JP
    H JP,

    Thank you for contacting us here on Boards.ie.

    See here for information on how to delete a Standing order on Banking 365 Online.

    Thanks,

    Tara C
    Hi,

    I've tried this already but when I click on the standing order nothing happens - no dialogs open and I can cancel it - again any ideas how I can do this?

    Thanks

    JP
    Hi IRCA, thanks for getting in touch and I'm sorry to hear you’re still having difficulties cancelling your standing order.

    Please can you let me know what happens when you click on the radio button to the left of the standing order and then click the cancel option? Alternatively, to cancel your standing order you can complete and return the form on our website here 

    Please note that it's not possible to cancel a standing order going to a Bank of Ireland loan. 

    Thanks
    Nicola 


  • Options
    #5
    IRCA
    Registered Users Posts: 385 ✭✭IRCA


    Bank of Ireland: Nicola wrote: »
    IRCA wrote: »
    Bank of Ireland: Tara C wrote: »
    IRCA wrote: »
    Hi,

    I need to cancel a standing order but am unable to do it online.  I am working away from home and won't be able to visit my own bank in person to cancel it before the next payment is due.  Can I do this online or by visiting another BOI branch in person?

    Advice appreciated.

    JP
    H JP,

    Thank you for contacting us here on Boards.ie.

    See here for information on how to delete a Standing order on Banking 365 Online.

    Thanks,

    Tara C
    Hi,

    I've tried this already but when I click on the standing order nothing happens - no dialogs open and I can cancel it - again any ideas how I can do this?

    Thanks

    JP
    Hi IRCA, thanks for getting in touch and I'm sorry to hear you’re still having difficulties cancelling your standing order.

    Please can you let me know what happens when you click on the radio button to the left of the standing order and then click the cancel option? Alternatively, to cancel your standing order you can complete and return the form on our website here 

    Please note that it's not possible to cancel a standing order going to a Bank of Ireland loan. 

    Thanks
    Nicola 
    Ah that explains it - it is a loan that has now been cleared.  can you confirm that once the loan has been closed out the SO will cancel automatically?

    Thanks

    JP


  • Options
    #6
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    IRCA wrote: »
    Bank of Ireland: Nicola wrote: »
    IRCA wrote: »
    Bank of Ireland: Tara C wrote: »
    IRCA wrote: »
    Hi,

    I need to cancel a standing order but am unable to do it online.  I am working away from home and won't be able to visit my own bank in person to cancel it before the next payment is due.  Can I do this online or by visiting another BOI branch in person?

    Advice appreciated.

    JP
    H JP,

    Thank you for contacting us here on Boards.ie.

    See here for information on how to delete a Standing order on Banking 365 Online.

    Thanks,

    Tara C
    Hi,

    I've tried this already but when I click on the standing order nothing happens - no dialogs open and I can cancel it - again any ideas how I can do this?

    Thanks

    JP
    Hi IRCA, thanks for getting in touch and I'm sorry to hear you’re still having difficulties cancelling your standing order.

    Please can you let me know what happens when you click on the radio button to the left of the standing order and then click the cancel option? Alternatively, to cancel your standing order you can complete and return the form on our website here 

    Please note that it's not possible to cancel a standing order going to a Bank of Ireland loan. 

    Thanks
    Nicola 
    Ah that explains it - it is a loan that has now been cleared.  can you confirm that once the loan has been closed out the SO will cancel automatically?

    Thanks

    JP
    Hi JP,

    Yes the standing order to your loan will no longer be paid and will be cancelled once you have cleared your loan in full. 

    Thanks,
    Sarah


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  • Options
    #7
    IRCA
    Registered Users Posts: 385 ✭✭IRCA


    Bank of Ireland: Sarah wrote: »
    IRCA wrote: »
    Bank of Ireland: Nicola wrote: »
    IRCA wrote: »
    Bank of Ireland: Tara C wrote: »
    IRCA wrote: »
    Hi,

    I need to cancel a standing order but am unable to do it online.  I am working away from home and won't be able to visit my own bank in person to cancel it before the next payment is due.  Can I do this online or by visiting another BOI branch in person?

    Advice appreciated.

    JP
    H JP,

    Thank you for contacting us here on Boards.ie.

    See here for information on how to delete a Standing order on Banking 365 Online.

    Thanks,

    Tara C
    Hi,

    I've tried this already but when I click on the standing order nothing happens - no dialogs open and I can cancel it - again any ideas how I can do this?

    Thanks

    JP
    Hi IRCA, thanks for getting in touch and I'm sorry to hear you’re still having difficulties cancelling your standing order.

    Please can you let me know what happens when you click on the radio button to the left of the standing order and then click the cancel option? Alternatively, to cancel your standing order you can complete and return the form on our website here 

    Please note that it's not possible to cancel a standing order going to a Bank of Ireland loan. 

    Thanks
    Nicola 
    Ah that explains it - it is a loan that has now been cleared.  can you confirm that once the loan has been closed out the SO will cancel automatically?

    Thanks

    JP
    Hi JP,

    Yes the standing order to your loan will no longer be paid and will be cancelled once you have cleared your loan in full. 

    Thanks,
    Sarah
    Thanks Sarah

    Much appreciated!

    JP


  • Options
    #8
    Ally Dick
    Registered Users Posts: 12,707 ✭✭✭✭Ally Dick


    Make sure that the standing order has an expiry date. If it doesn't, it will keep taking payments


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