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Keep on getting payment texts...no longer a customer, fraud???

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  • 12-12-2016 9:13pm
    #1
    wtd2008
    Registered Users Posts: 204 ✭✭


    Hi,

    I have tried your telephone support again but to no avail and am hoping I can get some closure here.

     I have not been a customer of Eir for over a year, yet keep getting account usage and bill texts.

    I rang support during the summer and was told there was someone using my name and details but in a different address in Dublin. I was assured it would be dealt with, and it was referred to your Fraud Dept.Again, I was assured someone from the fraud dept would call me. Yet, no.

    However I am still getting these texts and one today to say my balance is now overdue.

    I would appreciate if someone would take ownership of this issue and sort it for me.
    I will pm details when I get a contact.

    Thanks


Comments

  • Options
    #2
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    wtd2008 wrote: »
    Hi,

    I have tried your telephone support again but to no avail and am hoping I can get some closure here.

     I have not been a customer of Eir for over a year, yet keep getting account usage and bill texts.

    I rang support during the summer and was told there was someone using my name and details but in a different address in Dublin. I was assured it would be dealt with, and it was referred to your Fraud Dept.Again, I was assured someone from the fraud dept would call me. Yet, no.

    However I am still getting these texts and one today to say my balance is now overdue.

    I would appreciate if someone would take ownership of this issue and sort it for me.
    I will pm details when I get a contact.

    Thanks
    Hi wtd2008

    Sorry to hear of the issues you have experienced. Would you like to PM me your account no & I will take a look into this for you.

    Apologies for any inconvenience caused.

    Stacey


  • Options
    #3
    wtd2008
    Registered Users Posts: 204 ✭✭wtd2008


    eir: Stacey wrote: »
    wtd2008 wrote: »
    Hi,

    I have tried your telephone support again but to no avail and am hoping I can get some closure here.

     I have not been a customer of Eir for over a year, yet keep getting account usage and bill texts.

    I rang support during the summer and was told there was someone using my name and details but in a different address in Dublin. I was assured it would be dealt with, and it was referred to your Fraud Dept.Again, I was assured someone from the fraud dept would call me. Yet, no.

    However I am still getting these texts and one today to say my balance is now overdue.

    I would appreciate if someone would take ownership of this issue and sort it for me.
    I will pm details when I get a contact.

    Thanks
    Hi wtd2008

    Sorry to hear of the issues you have experienced. Would you like to PM me your account no & I will take a look into this for you.

    Apologies for any inconvenience caused.

    Stacey
    Is there any update on this?


  • Options
    #4
    wtd2008
    Registered Users Posts: 204 ✭✭wtd2008


    Any update on this? I pm'ed my details as requested last week.


  • Options
    #5
    CINCLANTFLT
    Closed Accounts Posts: 781 ✭✭✭CINCLANTFLT


    Ah, I've been getting such texts as well... not an Eir customer for over a year and no idea of my account number at this stage... didn't of the fraud angle until now!!!


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    wtd2008 wrote: »
    Any update on this? I pm'ed my details as requested last week.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'll ask Stacey to get back to you on this today td2008.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela[/font]

    [font=Verdana, sans-serif] [/font]


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  • Options
    #7
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    CINCLANTFLT wrote: »
    Ah, I've been getting such texts as well... not an Eir customer for over a year and no idea of my account number at this stage... didn't of the fraud angle until now!!!
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Can you PM me your name & account number [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]CINCLANTFLT [/font][font=Verdana, sans-serif]& I'll check this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #8
    wtd2008
    Registered Users Posts: 204 ✭✭wtd2008


    I still have not got any information or contact on this , despite pm'ing my details? 


  • Options
    #9
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    wtd2008 wrote: »
    I still have not got any information or contact on this , despite pm'ing my details? 
    Hi  wtd2008,


    Can you send this again? I don't seem to have received this PM.

    Thanks,
    Pamela 


  • Options
    #10
    wtd2008
    Registered Users Posts: 204 ✭✭wtd2008


    I sent you a pm directly there Pamela. 
    Thanks


  • Options
    #11
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    wtd2008 wrote: »
    I sent you a pm directly there Pamela. 
    Thanks
    I have checked this  wtd2008 & I haven't received this PM I'm afraid.


    -Pamela 


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