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Please confirm cancellation of account

DubOnHoliday · 2016-12-13 13:41:21

Earlier this month I put in an order to move to Eir, and then cancelled it when I was sent a contract for a different term than I agreed. I have subsequently received yesterday a confirmation that a direct debit has been set up on my bank account for Eir despite having cancelled the migration with your support team by…

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13-12-2016 2:41pm

#1

DubOnHoliday

Registered Users Posts: 1,292 ✭✭✭

Join Date: October 2005

Posts: 1208

Earlier this month I put in an order to move to Eir, and then cancelled it when I was sent a contract for a different term than I agreed. I have subsequently received yesterday a confirmation that a direct debit has been set up on my bank account for Eir despite having cancelled the migration with your support team by phone on 6th Dec. I need confirmation that no money will be taken and the migration is cancelled. Can you help?

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#2 13-12-2016 2:51pm
eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Hi DubOnHoliday

Thanks for getting in touch. Would you like to PM me your account no & I will take a look into this for you.

Thanks

Stacey

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#3 13-12-2016 3:21pm
Real Psycrow

Registered Users Posts: 147 ✭✭

Join Date: August 2008

Posts: 135

DubOnHoliday, may i recommend blacklisting Eir from taking money from your bank account? That's what I eventually had to do to ensure they wouldn't take any more money from me when I had cancelled the service within my cooling off period.

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#4 13-12-2016 3:59pm
eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Real Psycrow wrote: »

DubOnHoliday, may i recommend blacklisting Eir from taking money from your bank account? That's what I eventually had to do to ensure they wouldn't take any more money from me when I had cancelled the service within my cooling off period.

Hi Real Psycrow

Sorry to hear of the the issues you have experienced with us & I have passed on your feedback.

Sincere apologies for any inconvenience caused.

Thanks

Ash

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#5 13-12-2016 5:10pm
DubOnHoliday

Registered Users Posts: 1,292 ✭✭✭

Join Date: October 2005

Posts: 1208

eir: Stacey wrote: »

Hi DubOnHoliday

Thanks for getting in touch. Would you like to PM me your account no & I will take a look into this for you.

Thanks

Stacey

Thanks for the quick reply via pm.

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#6 20-12-2016 1:51pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

DubOnHoliday wrote: »

eir: Stacey wrote: »

Hi DubOnHoliday

Thanks for getting in touch. Would you like to PM me your account no & I will take a look into this for you.

Thanks

Stacey

Thanks for the quick reply via pm.

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif]DubOnHoliday,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]if there is anything further we can help you with please do let us know.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

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