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Query about loan

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  • 16-12-2016 8:37pm
    #1
    horsebox09
    Registered Users Posts: 764 ✭✭✭


    Hello,

    I applied for a loan through the BOI website last Friday.
    On Wednesday, I received a text from BOI to say that I had conditionally been approved of the loan, and I would be sent loan documents through email via Docusign. I was also given a password in the text.

    However, I still haven't received any emails and am.wondering is it normal to have to wait a number of days to get this email as it wasn't stated in the text.

    Kind regards
    Craig


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  • Options
    #2
    Bank of Ireland: Helen
    Closed Accounts Posts: 147 ✭✭Bank of Ireland: Helen


    horsebox09 wrote: »
    Hello,

    I applied for a loan through the BOI website last Friday.  
     On Wednesday, I received a text from BOI to say that I had conditionally been approved of the loan, and I would be sent loan documents through email via Docusign.  I was also given a password in the text.  

     However, I still haven't received any emails and am.wondering is it normal to have to wait a number of days to get this email as it wasn't stated in the text.

    Kind regards
    Craig

    Hi Craig,
     
    Thank you for contacting us here on Boards.
    Once you receive the text the email is generally sent on the same day. If you would like to contact one of my colleagues on the Lending Team on 1890 365 100 select option 2 they will be happy to look into this for you. Reps are available today until 2pm and from 8am to 8pm Monday to Friday.
     
    Have a good weekend and if we can help with anything else please let us know.
     
    Helen


  • Options
    #3
    horsebox09
    Registered Users Posts: 764 ✭✭✭horsebox09


    Cheers for the response Helen, perfect I'll ring up today. Thanks, same to you,

    Craig


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