Outgoing An Post parcel lost

Discodog

Sleeper12 wrote: »

So they won't owe you 200 Euro?

€150 plus €55 paid for postage

Subject to Condition 16 (5) If any Postal Packet is lost, damaged or delayed, by at least seven (7) days if for delivery within
the State or by at least ten (10) days if for delivery outside the State, whilst in the custody of An Post, An Post shall pay
compensation to any person or persons who establish a reasonable claim to compensation. No compensation shall be
paid for consequential loss or the cost of the contents. Compensation shall include the cost of the Charges, cost of the
cover of the Postal Packet, the cost of replacement or reproduction of the packaging and a small sum in respect of any
other costs. Compensation may be paid in stamps

€200 in stamps :eek:

But another say €20 to cover the packaging, other costs etc If everyone claimed then AnPost would be more careful.

Potentially nasty T&C

Compensation shall not be paid for:
(a) the loss of or damage to a Postal Packet containing anything prohibited from transmission by post;
(b) for loss or damage arising from events outside the control of An Post;

ssmith6287

are an post responsible for what royal mail do or are they simply responsible for getting it to royal mail?

my3cents

ssmith6287 wrote: »

are an post responsible for what royal mail do or are they simply responsible for getting it to royal mail?

In one of my lost package debacles with AnPost I was told by the local post office manage that they were only responsible up to passing the parcel to the next carrier (where it was lost). P!ssed off at that I investigated further and was told by the An Post help line that that was Bullsh!t and that when they An Post were entrusted with the parcel they were responsible all the way until it was signed for by the recipient.

So in short An Post are responsible, if they weren't they could just dump the mail with anyone and walk away.

Discodog

my3cents wrote: »

In one of my lost package debacles with AnPost I was told by the local post office manage that they were only responsible up to passing the parcel to the next carrier (where it was lost). P!ssed off at that I investigated further and was told by the An Post help line that that was Bullsh!t and that when they An Post were entrusted with the parcel they were responsible all the way until it was signed for by the recipient.

So in short An Post are responsible, if they weren't they could just dump the mail with anyone and walk away.

Exactly. They took my money as payment from Ireland to Sweden. The other carriers were appointed by AnPost & act for them.

I wonder if they internally charge whoever loses it or just have a central insurance fund ?

razor70

Having the exact same issue.
Parcel to Norway with xmas presents sent on 2/12, last update was 6/12 "despatched from London Heahrow Transit hub" on 6/12. Cost me €66 in postage too!

Discodog

razor70 wrote: »

Having the exact same issue.
Parcel to Norway with xmas presents sent on 2/12, last update was 6/12 "despatched from London Heahrow Transit hub" on 6/12. Cost me €66 in postage too!

Have you filled in the online query form ?

razor70

Discodog wrote: »

Have you filled in the online query form ?

I did yesterday

Discodog

I can imagine them waiting until all the Christmas mail has gone & then seeing what's left.

Discodog

It arrived & only 3 weeks late :pac: