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Mobile number ported to Eir

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  • 20-12-2016 2:25pm
    #1
    5starpool
    Subscribers Posts: 32,855 ✭✭✭✭


    I moved from 3 to Eir yesterday for my mobile service. All works fine, except that I can't call my number from a landline. I can get calls from mobiles, send/receive texts and use data.

    It is just over 24 hours since my number was ported. Is it normal that this takes extra time from the other things to work or is there something wrong do you think? I am on the sim only business tariff.


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    5starpool wrote: »
    I moved from 3 to Eir yesterday for my mobile service. All works fine, except that I can't call my number from a landline. I can get calls from mobiles, send/receive texts and use data.

    It is just over 24 hours since my number was ported. Is it normal that this takes extra time from the other things to work or is there something wrong do you think? I am on the sim only business tariff.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]5starpool,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. [/font]
    [font=Verdana, sans-serif]Let me know if that works.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela[/font]

    [font=Verdana, sans-serif] [/font]


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    #3
    5starpool
    Subscribers Posts: 32,855 ✭✭✭✭5starpool


    Thanks for the reply Pamela. That did not work. I set it to airplane mode for about 20 mins, restarted, and then took off airplane mode. I get a message saying "the number you have called is not recognised" when I ring it from my desk phone at work.


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    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    5starpool wrote: »
    Thanks for the reply Pamela. That did not work. I set it to airplane mode for about 20 mins, restarted, and then took off airplane mode. I get a message saying "the number you have called is not recognised" when I ring it from my desk phone at work.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I would recommend speaking with the customer care team in relation to this [/font][font=Verdana, sans-serif]5starpool [/font]o[font=Verdana, sans-serif]n 1800690000 as troubleshooting may be required.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #5
    bobby14
    Registered Users Posts: 43 ✭bobby14


    Been trying to get existing number ported to eir since 8 June. Numerous calls and web chats with eir,, passed from one rep to another and have been put on hold and hung up on now. Supposed to have got a home phone mobile tv and broadband bundle on 8 June and have nothing at all. Absolute disgrace


  • Options
    #6
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi bobby14,


    Thanks for getting in touch and I'm very sorry to hear this.


    Can you please PM me your account number and full name and I will follow this up for you?


    Thanks,
    Anna


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