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365 online - international transfer currency

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  • 20-12-2016 3:43pm
    #1
    michaelp123
    Registered Users Posts: 7 ✭


    Hi,

    Since couple of days I can't select currency in which international money transfer is to be made.
    When I try to select there is nothing to choose from...

    Thanks


Comments

  • Options
    #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi michaelp123, 

    Thank you for getting in contact with us here on Boards.ie and I'm sorry to hear that you're experiencing difficulty making this transfer. 

    Can I ask if you're using the mobile app or 365Online and what country are you looking to make the transfer to? 

    Thanks, 
    Elaine 


  • Options
    #3
    michaelp123
    Registered Users Posts: 7 ✭michaelp123


    Im looking to make an international money transfer to Poland.

    I can't do it on 356 Online - there used to be selection menu - Polish currency or Euro - now it's empty - I cant pick either so I can't continue with transfer.

    I checked mobile app - it seems that I can do it using mobile App but only in Polish currency.


  • Options
    #4
    michaelp123
    Registered Users Posts: 7 ✭michaelp123


    Hi Elaine,

    Im looking to make an international money transfer to Poland.

    I can't do it on 356 Online - there used to be selection menu - Polish currency or Euro - now it's empty - I cant pick either so I can't continue with transfer.

    I checked mobile app - it seems that I can do it using mobile App but only in Polish currency.


  • Options
    #5
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi Michaelp123,

    Thanks for coming back to us here. 

    Is the payee set up as an International Payee or a SEPA payee?

    Elaine 


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