How do you get any customers

g1983d

Hi, 

Ive spent a month trying to get eir broadband and eventually gave up to day. 
My house has never had a landline so it was a new install.
Do yo know it is not possible to sign up as a new customer on your website?
There are mandatory fields for eir account number and phone number which as a new customer I wouldnt have.
You then have to ring only to be told you cant get the online price on the phone.

As i needed broadband i accepted the higher price. Scheduled install for between 9 and 12
Engineer phones at 12.40 that he's on the way.
After waiting 4 hours for the engineer he arrives and within 2 minutes advises that he only gets paid €30 for an install and my install is totoo complicated for that. He also said that there are a lot of cores on the line which would take him a long time to figure out.

I then contacted open eir to see would i have it before christmas, they said call back friday to see.
At this point I cancelled.

Yours, 
A person who tried really hard to give yout money

Eir: Pamela

g1983d wrote: »

Hi, 

Ive spent a month trying to get eir broadband and eventually gave up to day. 
My house has never had a landline so it was a new install.
Do yo know it is not possible to sign up as a new customer on your website?
There are mandatory fields for eir account number and phone number which as a new customer I wouldnt have.
You then have to ring only to be told you cant get the online price on the phone.

As i needed broadband i accepted the higher price. Scheduled install for between 9 and 12
Engineer phones at 12.40 that he's on the way.
After waiting 4 hours for the engineer he arrives and within 2 minutes advises that he only gets paid €30 for an install and my install is totoo complicated for that. He also said that there are a lot of cores on the line which would take him a long time to figure out.

I then contacted open eir to see would i have it before christmas, they said call back friday to see.
At this point I cancelled.

Yours, 
A person who tried really hard to give yout money

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]g1983d,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear of your eir experience to date & sincere apologies. I will pass your feedback onto the relevant team.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Again apologies,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

sReq | uTeK

Eir: Pamela wrote: »

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]g1983d,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear of your eir experience to date & sincere apologies. I will pass your feedback onto the relevant team.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Again apologies,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Are you going to bother to ask for any account details to get it escalated and sort the issue.

Seriously is this your attempt at service?

Eir: Pamela

sReq | uTeK wrote: »

Eir: Pamela wrote: »

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]g1983d,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear of your eir experience to date & sincere apologies. I will pass your feedback onto the relevant team.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Again apologies,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Are you going to bother to ask for any account details to get it escalated and sort the issue.

Seriously is this your attempt at service?

[font=Verdana, sans-serif]If the order is cancelled I would be unable to escalate this as there is no longer an active order to escalate[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]sReq | uTeK I'm afraid. I'm sorry I could not offer you better news.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela[/font]
[font=Verdana, sans-serif] [/font] 

buggy beag

Haha some joke.better off without them it sounds.