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We've been charged more than the one year monthly introductory offer after only a mon

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  • 21-12-2016 2:26pm
    #1
    _Jamie_
    Closed Accounts Posts: 603 ✭✭✭


    Hi there,

    We signed up for the Sky Sports add-on a few months back. The offer (which I have doubled checked today with an Eir sales rep in an online chat and have a screengrab of the confirmation) is €20 a month for a full year and €40 a month thereafter. However after only one bill at the introductory offer, in the next bill you have charged us the €40 a month which has been taken from my account. I have a hard copy of the bill showing this too.

    Can you rectify this and credit our Eir account with the €20 you've overcharged?


    It is really terrible that people can't trust that you won't apply the promised offer and have to chase you for it. People should not have to do this.


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    _Jamie_ wrote: »
    Hi there,

    We signed up for the Sky Sports add-on a few months back. The offer (which I have doubled checked today with an Eir sales rep in an online chat and have a screengrab of the confirmation) is €20 a month for a full year and €40 a month thereafter. However after only one bill at the introductory offer, in the next bill you have charged us the €40 a month which has been taken from my account. I have a hard copy of the bill showing this too.

    Can you rectify this and credit our Eir account with the €20 you've overcharged?


    It is really terrible that people can't trust that you won't apply the promised offer and have to chase you for it. People should not have to do this.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]_Jamie_,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear about the billing issue you have experienced. Can you PM me your name & account number & I will correct this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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    #3
    _Jamie_
    Closed Accounts Posts: 603 ✭✭✭_Jamie_


    Sure, will do now.


  • Options
    #4
    _Jamie_
    Closed Accounts Posts: 603 ✭✭✭_Jamie_


    Hi, I sent the details a few hours ago, any update? Thanks.


  • Options
    #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    _Jamie_ wrote: »
    Hi, I sent the details a few hours ago, any update? Thanks.
    I'm going through my PM's & I'll be back to you soon  _Jamie_,


    -Pamela 


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    #6
    _Jamie_
    Closed Accounts Posts: 603 ✭✭✭_Jamie_


    The relevant person has now contacted you, can you please rectify your error and stop making it so awkward?


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    #7
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    _Jamie_ wrote: »
    The relevant person has now contacted you, can you please rectify your error and stop making it so awkward?
    [font=Verdana, sans-serif]I completely understand your frustration [/font][font=Verdana, sans-serif]_Jamie_[/font][font=Verdana, sans-serif]  and I apologise but I'm sure you understand that we must follow data protection laws in order to protect our customers. I'm afraid as you are not the account holder or a point of contact on the account I am unable to access the account from here on your behalf.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Again apologies,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


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