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headphone query

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  • Options
    #32
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    I got speaking with Brian and hopefully its sorted now!
    Hey Banjobongo.

    Thanks for the order.

    We have sent in the request to our supplier to get a sent sent to us for you.

    I've also request an ETA. Once they come back to me I will keep you in the loop.
    ok great thanks!
    No problem at all!

    Hopefully it will not take too long :)


  • Options
    #33
    banjobongo
    Registered Users Posts: 1,371 ✭✭✭banjobongo


    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    I got speaking with Brian and hopefully its sorted now!
    Hey Banjobongo.

    Thanks for the order.

    We have sent in the request to our supplier to get a sent sent to us for you.

    I've also request an ETA. Once they come back to me I will keep you in the loop.
    ok great thanks!
    No problem at all!

    Hopefully it will not take too long :)
    hi
    Im still waiting for my headphones to be delivered, can you let me know when I can expect to receive my order?


  • Options
    #34
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    I got speaking with Brian and hopefully its sorted now!
    Hey Banjobongo.

    Thanks for the order.

    We have sent in the request to our supplier to get a sent sent to us for you.

    I've also request an ETA. Once they come back to me I will keep you in the loop.
    ok great thanks!
    No problem at all!

    Hopefully it will not take too long :)
    hi
    Im still waiting for my headphones to be delivered, can you let me know when I can expect to receive my order?
    Hi, these were actually out for delivery on Monday. Let me chase this with our couriers and see what is happening with them.

    Apologies for the delay.

    David


  • Options
    #35
    banjobongo
    Registered Users Posts: 1,371 ✭✭✭banjobongo


    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    I got speaking with Brian and hopefully its sorted now!
    Hey Banjobongo.

    Thanks for the order.

    We have sent in the request to our supplier to get a sent sent to us for you.

    I've also request an ETA. Once they come back to me I will keep you in the loop.
    ok great thanks!
    No problem at all!

    Hopefully it will not take too long :)
    hi
    Im still waiting for my headphones to be delivered, can you let me know when I can expect to receive my order?
    Hi, these were actually out for delivery on Monday. Let me chase this with our couriers and see what is happening with them.

    Apologies for the delay.

    David
    thanks, please reply with definite details ASAP as I have been waiting a very long time for these headphones by now!


  • Options
    #36
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    I got speaking with Brian and hopefully its sorted now!
    Hey Banjobongo.

    Thanks for the order.

    We have sent in the request to our supplier to get a sent sent to us for you.

    I've also request an ETA. Once they come back to me I will keep you in the loop.
    ok great thanks!
    No problem at all!

    Hopefully it will not take too long :)
    hi
    Im still waiting for my headphones to be delivered, can you let me know when I can expect to receive my order?
    Hi, these were actually out for delivery on Monday. Let me chase this with our couriers and see what is happening with them.

    Apologies for the delay.

    David
    thanks, please reply with definite details ASAP as I have been waiting a very long time for these headphones by now!
    Hey Banjobongo.

    We really do apologies for the delay with this.

    As soon as I get further info this afternoon we will give you a call back.

    As mentioned on the phone earlier we can issue a full refund until we get word from our courier as to not hold onto your money.

    Again apologies for the delay.


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  • Options
    #37
    banjobongo
    Registered Users Posts: 1,371 ✭✭✭banjobongo


    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    I got speaking with Brian and hopefully its sorted now!
    Hey Banjobongo.

    Thanks for the order.

    We have sent in the request to our supplier to get a sent sent to us for you.

    I've also request an ETA. Once they come back to me I will keep you in the loop.
    ok great thanks!
    No problem at all!

    Hopefully it will not take too long :)
    hi
    Im still waiting for my headphones to be delivered, can you let me know when I can expect to receive my order?
    Hi, these were actually out for delivery on Monday. Let me chase this with our couriers and see what is happening with them.

    Apologies for the delay.

    David
    thanks, please reply with definite details ASAP as I have been waiting a very long time for these headphones by now!
    Hey Banjobongo.

    We really do apologies for the delay with this.

    As soon as I get further info this afternoon we will give you a call back.

    As mentioned on the phone earlier we can issue a full refund until we get word from our courier as to not hold onto your money.

    Again apologies for the delay.
    thanks - as I discussed with Brian today I dont want the money refunded, I want the phones delivered ASAP without my having to chase it to make it happen and also as discussed it would be great if as a gesture of goodwill that you offer me a free extended guarantee on the headphones?


  • Options
    #38
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    I got speaking with Brian and hopefully its sorted now!
    Hey Banjobongo.

    Thanks for the order.

    We have sent in the request to our supplier to get a sent sent to us for you.

    I've also request an ETA. Once they come back to me I will keep you in the loop.
    ok great thanks!
    No problem at all!

    Hopefully it will not take too long :)
    hi
    Im still waiting for my headphones to be delivered, can you let me know when I can expect to receive my order?
    Hi, these were actually out for delivery on Monday. Let me chase this with our couriers and see what is happening with them.

    Apologies for the delay.

    David
    thanks, please reply with definite details ASAP as I have been waiting a very long time for these headphones by now!
    Hey Banjobongo.

    We really do apologies for the delay with this.

    As soon as I get further info this afternoon we will give you a call back.

    As mentioned on the phone earlier we can issue a full refund until we get word from our courier as to not hold onto your money.

    Again apologies for the delay.
    thanks - as I discussed with Brian today I dont want the money refunded, I want the phones delivered ASAP without my having to chase it to make it happen and also as discussed it would be great if as a gesture of goodwill that you offer me a free extended guarantee on the headphones?
    Again I do apologies for the delay on this but unfortunately our courier has let us down on this occasion and until yesterday we did not know they had not been delivered to you as they had been shipped on Monday.

    Unfortunately I can not offer a 6 year guarantee on the headphones as we do not do extended guarantees on headphones.

    We and the courier are doing everything we can to locate the package. 

    We also already have a replacement set ordered up in case of the worst.


  • Options
    #39
    banjobongo
    Registered Users Posts: 1,371 ✭✭✭banjobongo


    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    I got speaking with Brian and hopefully its sorted now!
    Hey Banjobongo.

    Thanks for the order.

    We have sent in the request to our supplier to get a sent sent to us for you.

    I've also request an ETA. Once they come back to me I will keep you in the loop.
    ok great thanks!
    No problem at all!

    Hopefully it will not take too long :)
    hi
    Im still waiting for my headphones to be delivered, can you let me know when I can expect to receive my order?
    Hi, these were actually out for delivery on Monday. Let me chase this with our couriers and see what is happening with them.

    Apologies for the delay.

    David
    thanks, please reply with definite details ASAP as I have been waiting a very long time for these headphones by now!
    Hey Banjobongo.

    We really do apologies for the delay with this.

    As soon as I get further info this afternoon we will give you a call back.

    As mentioned on the phone earlier we can issue a full refund until we get word from our courier as to not hold onto your money.

    Again apologies for the delay.
    thanks - as I discussed with Brian today I dont want the money refunded, I want the phones delivered ASAP without my having to chase it to make it happen and also as discussed it would be great if as a gesture of goodwill that you offer me a free extended guarantee on the headphones?
    Again I do apologies for the delay on this but unfortunately our courier has let us down on this occasion and until yesterday we did not know they had not been delivered to you as they had been shipped on Monday.

    Unfortunately I can not offer a 6 year guarantee on the headphones as we do not do extended guarantees on headphones.

    We and the courier are doing everything we can to locate the package. 

    We also already have a replacement set ordered up in case of the worst.
    ok thanks is there anything else you can offer me if you cant do insurance on the headphones?!


  • Options
    #40
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    I got speaking with Brian and hopefully its sorted now!
    Hey Banjobongo.

    Thanks for the order.

    We have sent in the request to our supplier to get a sent sent to us for you.

    I've also request an ETA. Once they come back to me I will keep you in the loop.
    ok great thanks!
    No problem at all!

    Hopefully it will not take too long :)
    hi
    Im still waiting for my headphones to be delivered, can you let me know when I can expect to receive my order?
    Hi, these were actually out for delivery on Monday. Let me chase this with our couriers and see what is happening with them.

    Apologies for the delay.

    David
    thanks, please reply with definite details ASAP as I have been waiting a very long time for these headphones by now!
    Hey Banjobongo.

    We really do apologies for the delay with this.

    As soon as I get further info this afternoon we will give you a call back.

    As mentioned on the phone earlier we can issue a full refund until we get word from our courier as to not hold onto your money.

    Again apologies for the delay.
    thanks - as I discussed with Brian today I dont want the money refunded, I want the phones delivered ASAP without my having to chase it to make it happen and also as discussed it would be great if as a gesture of goodwill that you offer me a free extended guarantee on the headphones?
    Again I do apologies for the delay on this but unfortunately our courier has let us down on this occasion and until yesterday we did not know they had not been delivered to you as they had been shipped on Monday.

    Unfortunately I can not offer a 6 year guarantee on the headphones as we do not do extended guarantees on headphones.

    We and the courier are doing everything we can to locate the package. 

    We also already have a replacement set ordered up in case of the worst.
    ok thanks is there anything else you can offer me if you cant do insurance on the headphones?!
    Hey Banjobongo.

    Ill see if there is anything I can come up with for you.

    Will keep you updated.


  • Options
    #41
    banjobongo
    Registered Users Posts: 1,371 ✭✭✭banjobongo


    any update on when my head phones will be delivered to me?


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  • Options
    #42
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    banjobongo wrote: »
    any update on when my head phones will be delivered to me?
    Hi Banjobongo.

    I have just chased these and they should finger crossed be on the water and on there way to you.

    I confirm this in the morning for 100% with the courier.

    Apologies for the delay with these :o


  • Options
    #43
    banjobongo
    Registered Users Posts: 1,371 ✭✭✭banjobongo


    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    any update on when my head phones will be delivered to me?
    Hi Banjobongo.

    I have just chased these and they should finger crossed be on the water and on there way to you.

    I confirm this in the morning for 100% with the courier.

    Apologies for the delay with these :o
    ok thanks please keep me up to date as I have been waiting a VERY long time for these to be delivered!


  • Options
    #44
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    banjobongo wrote: »
    Richersounds.ie: Kenny wrote: »
    banjobongo wrote: »
    any update on when my head phones will be delivered to me?
    Hi Banjobongo.

    I have just chased these and they should finger crossed be on the water and on there way to you.

    I confirm this in the morning for 100% with the courier.

    Apologies for the delay with these :o
    ok thanks please keep me up to date as I have been waiting a VERY long time for these to be delivered!
    I will indeed.

    And again apologies for the delay with these.

    We had offered you a full refund when we first realised there was an issue with the order to allow you to purchase them elsewhere but you declined and we have been trying flat out to find a solution to the AWOL pair of headphone which had been special order in the first place which usually takes longer than a normal order.

    Hopefully this will not take much longer for them to arrive.


  • Options
    #45
    banjobongo
    Registered Users Posts: 1,371 ✭✭✭banjobongo


    I finally got my headphones. It took a very long time to get them, and I was not happy with this delay, but I must say Im delighted wiht these headphones, they sound fantastic!


  • Options
    #46
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    banjobongo wrote: »
    I finally got my headphones. It took a very long time to get them, and I was not happy with this delay, but I must say Im delighted wiht these headphones, they sound fantastic!
    Hey Banjobongo.

    Again apologies for the delay with these headphone. We did try our best to sort out the issues that popped up.

    I'm glad you are at last enjoying them.


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