Sky Q HDMI cable

PaulMcD1978

Hi, I recently got sky q installed with a brand new 4k LG49UH610 tv, the distance between the sky q box and the tv is about 1.5 meters. If I am honest, the picture quality is not what I hoped, while I did not expect 4k,, I think it's barely 1080 if I am honest. The engineer used my old HDMI cable,, about 5 years old and I am hoping thats the issue? If I purchase a 2.0 hdmi cable will the quality improve?. For example,, the ticker on sky sports news is blured and when the end credits roll up onow a tv show they are almost unreadble! We have a 32 inch with the other sky q box and the picture is much better! Or is it a case my expectations were too high in the first place.
Cheers all

snaps

I highly doubt a new cable will solve anything. There is barely (If any) difference between a 50€ cable and a 2€ cable bought in a pound shop.
Possibly a setting issue either on Tv or your Q box?

fred funk }{

PaulMcD1978 wrote: »

Hi, I recently got sky q installed with a brand new 4k LG49UH610 tv, the distance between the sky q box and the tv is about 1.5 meters. If I am honest, the picture quality is not what I hoped, while I did not expect 4k,, I think it's barely 1080 if I am honest. The engineer used my old HDMI cable,, about 5 years old and I am hoping thats the issue? If I purchase a 2.0 hdmi cable will the quality improve?. For example,, the ticker on sky sports news is blured and when the end credits roll up onow a tv show they are almost unreadble! We have a 32 inch with the other sky q box and the picture is much better! Or is it a case my expectations were too high in the first place.
Cheers all

Is it a HD signal you're watching?. On the smaller tv a standard Def signal will look ok

ethernet

Did the installer set the resolution correctly? The two who called to install mine didn't change it from 1080 despite having a 4K tv.

dam099

PaulMcD1978 wrote: »

Hi, I recently got sky q installed with a brand new 4k LG49UH610 tv, the distance between the sky q box and the tv is about 1.5 meters. If I am honest, the picture quality is not what I hoped, while I did not expect 4k,, I think it's barely 1080 if I am honest. The engineer used my old HDMI cable,, about 5 years old and I am hoping thats the issue? If I purchase a 2.0 hdmi cable will the quality improve?. For example,, the ticker on sky sports news is blured and when the end credits roll up onow a tv show they are almost unreadble! We have a 32 inch with the other sky q box and the picture is much better! Or is it a case my expectations were too high in the first place.
Cheers all

A HDMI cable will generally either work perfectly or not at all if not up to the task. In between sometimes you might get sparkles but otherwise quality wont be impacted (so no blurriness).

https://www.cnet.com/uk/news/why-all-hdmi-cables-are-the-same/

It might be the case that a cable would work with the box set to output at a lower resolution but not work when you push it up to the higher ones, your first port of call should be checking the settings as other posters have mentioned, then maybe look at a new cable if your other troubleshooting suggests one is needed. No need to spend big money though, any good quality cheap cable will do as long as its rated high speed (Amazon basics are cheap and considered reliable).

Johnboy1951

For example,, the ticker on sky sports news is blured and when the end credits roll up onow a tv show they are almost unreadble!

I have had pixelation due to the HDMI cable, and strangely the cable is fine when used with some devices and gives pixelation with others.

Blur I would expect to be due to incompatible resolutions ..... the TV not being set to the same resolution as the output of the STB.

PaulMcD1978

Sorry but I have to ask, what is the stb?

Johnboy1951

PaulMcD1978 wrote: »

Sorry but I have to ask, what is the stb?

Set Top Box ....... in your case Sky Q box.

PaulMcD1978

OK that's set top box is obvious once ya say it! 😀

steveon

Firstly the sky tech should have provided you with a new Hdmi cable. An old cable over 5 yrs old is possibly an older rated cable they have a number but usually not marked on the box...for 4k a cable of 1.4 standard is required, however some higher speed 1.3 cables can be used. Anything in a pound shop in not the same and from what I have seen in Dealz as an example most cables are 1.1 or 1.2. However that being sad there is nothing on the sky box apart from the occasional match currently broadcasted in 4k. This will change soon.

When the match is broadcasted in ultra hd you have to press the red button to access it and this is only available on the 2tb box as far as I know but I could be wrong.

All programs in Standard definition SD in my opinion are not as good on the Q box as previous boxes. The Q box was initially designed with more expensive customers in mind something sky has since changed as it the box all new customers will now get a sky Q box unless they have an older tv which is the only excuse sky will now install a sky hd box.

PaulMcD1978

Thanks everybody, I tried the above and just to complete it, I ordered a 2.0 HDMI cable yesterday from Currys, It costs €7 so not going to break the bank. We will see how it goes. Appreciate all the feedback