Dear God - Please Help

Foggy Jew · 28-12-2016 8:57pm #1

So... after literally years of begging & cajoling - work finally gave me a laptop & remote access. It's a HP EliteBook. Today, it slipped down between the arm and the seat of my armchair at home & got well & truly wedged. It took a bit of manhandling to extricate it, and in the process, a sort of mesh filter at the back, right in the centre of the vent thing got mangled. There was a nail exposed, which caused the damage. The machine won't turn on now. Is this fixable, or should I hand in my notice?

Atari Jaguar · 28-12-2016 8:59pm

Can you take a photo of the damage?

Foggy Jew · 28-12-2016 9:04pm

Oh this gets worse.... I've taken a photo. How do I put it on here? How do I get a URL? Sorry. I'm in absolute panic mode.

5rtytry56 · 28-12-2016 9:10pm

Ok.

Admittedly, the quality of my solution will be ropey:

OP: Go to YouTube and in the YouTube search box type in the Model of your HP Elite book, the exact model.

What YOU are hoping for here is finding a video on how to fix a machine in this state - might be unlikely, but I thought I'd throw that out.

Best wishes.

B00MSTICK · 28-12-2016 9:16pm

Foggy Jew wrote: »

Oh this gets worse.... I've taken a photo. How do I put it on here? How do I get a URL? Sorry. I'm in absolute panic mode.

http://tinypic.com/

Choose file, enter the words and it should give you a URL to post here

Foggy Jew · 28-12-2016 9:17pm

I will happily pay to have it fixed. Right now, I'm just looking for reassurance that it's fixable.... anybody know?

Atari Jaguar · 28-12-2016 9:19pm

Foggy Jew wrote: »

I will happily pay to have it fixed. Right now, I'm just looking for reassurance that it's fixable.... anybody know?

It's very likely fixable. It sounds like very minor damage, but a photo would help to determine how bad it is. It sounds minor but could be 100x worse.

Foggy Jew · 28-12-2016 9:22pm

Tech savvy offspring on way home now. He will post pic... please keep an eye on here & give me your opinion. Many thanks in advance.

Atari Jaguar · 28-12-2016 9:27pm

OP when you plug it into the charger does it show a charging light?

magentis · 28-12-2016 10:02pm

What model elitebook is it?

magentis · 28-12-2016 10:03pm

Its possible that the damaged vent is stopping the fan spinning.Is there anything at all happening when you try turning it on?

Foggy Jew · 28-12-2016 10:59pm

Atari Jaguar wrote: »

OP when you plug it into the charger does it show a charging light?

Nope.

Foggy Jew · 28-12-2016 11:01pm

Thank you guys. Offspring says Motherboard is knackered. Looks like I'll be joining the ranks of the unemployed. FFS. Gutted.

Damien360 · 28-12-2016 11:08pm

Foggy Jew wrote: »

Thank you guys. Offspring says Motherboard is knackered. Looks like I'll be joining the ranks of the unemployed. FFS. Gutted.

Can you pass it off as damage under warranty and not say exactly what happened. If the pc is new then it will have warranty.

B00MSTICK · 28-12-2016 11:08pm

What model is it? Just buy a new one if worst comes to the worst? Might even get one second hand.

If its just the motherboard you should be able to salvage the HDD - so you should still be able to access your files if thats a concern.

Do you connect to work via VPN? Depending on how its configured you might be able to still use the VPN and work as normal.

eeguy · 28-12-2016 11:09pm

Foggy Jew wrote: »

Thank you guys. Offspring says Motherboard is knackered. Looks like I'll be joining the ranks of the unemployed. FFS. Gutted.

Ok, it's probably not f*cked. You're clearly not in the position to make that call. Bring it into a laptop repair place and see if they can do anything for you.

Atari Jaguar · 28-12-2016 11:30pm

Foggy Jew wrote: »

Thank you guys. Offspring says Motherboard is knackered. Looks like I'll be joining the ranks of the unemployed. FFS. Gutted.

Yeah I was gonna say when it didn't get power it was probably motherboard. Repairing it isn't worth the effort and cost to be honest. You'd nearly buy a new one for the cost, but just tell your boss what happened. He can't fire you because of an accident even if he wanted to.

Atari Jaguar · 28-12-2016 11:31pm

Damien360 wrote: »

Can you pass it off as damage under warranty and not say exactly what happened. If the pc is new then it will have warranty.

Not a hope of getting away with that.

riclad · 29-12-2016 12:21am

you could buy the same model on adverts.ie ,
Then just swap in the hardrive .
And it,ll load up all your software and data .
most laptops are 300 euro approx.
Takes maybe 10 minutes to swap around a hardrive.
http://www.adverts.ie/for-sale/q_hp+elite+book/
make sure its the same model.
model no will be written on the top or underside ,
eg hp elitebook model xxxx
Plug out power cable, turn off power,before opening the drive acess cover.

magentis · 29-12-2016 12:28am

depending on the model a replacement board may be got for as little as €50.It might also be the charging socket if it was plugged in when it got stuck in the chair.I would be surprised if the board got damaged tbh.

magentis · 29-12-2016 12:31am

Atari Jaguar wrote: »

Not a hope of getting away with that.

That would depend on the model/how old it is/the number of machines the employer has.

I have found from experience with hp they can be very forgiving when it comes to physical damage compared to other manufacturers.

mach1982 · 29-12-2016 12:52am

Frist breath ......... now clam down.If you have a company help desk call them frist. Explain what happen . I work in Tech support and can assure most IT have spare or loner laptops. If the mother bord damage and is by accident they should be able to replace and just swap out the hard drive.

Also while I know your all try to help but suggesting that the OP replace with one one adverts would probably break the OP IT security policy and the defiantly get them fired.**** happen that what IT help desk is for.

Joe Chang · 29-12-2016 3:08pm

Do you still have warranty if so then send it to the service center.

riclad · 29-12-2016 3:49pm

i Think he needs a hp laptop to do his job, sending it to a service centre it could take a week plus to come back.
Look on goldenpage.ie laptop repairs in your locality.
i know people who work from home ,they do tech support ,
the need a pc or laptop 24/7 with web acess .

Jodotman · 30-12-2016 8:17pm

riclad wrote: »

i Think he needs a hp laptop to do his job, sending it to a service centre it could take a week plus to come back.
Look on goldenpage.ie laptop repairs in your locality.
i know people who work from home ,they do tech support ,
the need a pc or laptop 24/7 with web acess .

riclad wrote: »

you could buy the same model on adverts.ie ,
Then just swap in the hardrive .
And it,ll load up all your software and data .
most laptops are 300 euro approx.
Takes maybe 10 minutes to swap around a hardrive.
http://www.adverts.ie/for-sale/q_hp+elite+book/
make sure its the same model.
model no will be written on the top or underside ,
eg hp elitebook model xxxx
Plug out power cable, turn off power,before opening the drive acess cover.

DONT FOLLOW THE ABOVE ADVICE, ITS 100% WRONG!

Firstly You will not be fired because you broke a laptop. You could take a legal case against them. Best thing to do is be honest with your Boss.

Secondly don't bring it to a repair center. This is a major NoNo and bringing your laptop to one of these could lose you your job.

Thirdly - Your work should have a service desk that will be able to advise you to drop it into them and get a spare. If not your boss should be able to advise on the third party company that they use to look after I.T equipment.

Don't Panic, it happens! This is coming from someone working in I.T

demanufactured · 02-01-2017 3:45am

Jodotman wrote: »

DONT FOLLOW THE ABOVE ADVICE, ITS 100% WRONG!

Firstly You will not be fired because you broke a laptop. You could take a legal case against them. Best thing to do is be honest with your Boss.

Secondly don't bring it to a repair center. This is a major NoNo and bringing your laptop to one of these could lose you your job.

Thirdly - Your work should have a service desk that will be able to advise you to drop it into them and get a spare. If not your boss should be able to advise on the third party company that they use to look after I.T equipment.

Don't Panic, it happens! This is coming from someone working in I.T

Follow this advice.

mach1982 · 03-01-2017 10:34am

Jodotman wrote: »

DONT FOLLOW THE ABOVE ADVICE, ITS 100% WRONG!

Firstly You will not be fired because you broke a laptop. You could take a legal case against them. Best thing to do is be honest with your Boss.

Secondly don't bring it to a repair center. This is a major NoNo and bringing your laptop to one of these could lose you your job.

Thirdly - Your work should have a service desk that will be able to advise you to drop it into them and get a spare. If not your boss should be able to advise on the third party company that they use to look after I.T equipment.

Don't Panic, it happens! This is coming from someone working in I.T

Basically same advice I gave .

Strawberry HillBilly · 11-01-2017 9:15pm

So.......what happened ?

Foggy Jew · 12-01-2017 9:36am

Sorry. I should have updated you, after getting ye're advice. I came clean & told them what happened. Absolutely no problem whatsoever. One IT guy actually laughed! New lappie being dispatched today. DIY job done on rip in armchair. And they all lived happily ever after. Many thanks to those who took the time & trouble to advise/reassure me.

Gyck · 12-01-2017 10:17am

Good to hear the story had a happy ending.

mach1982 · 12-01-2017 12:22pm

The Truth will set you free. :P

Dear God - Please Help

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