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Renewing/deals

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  • 05-01-2017 3:15pm
    #1
    SJ.
    Registered Users Posts: 96 ✭✭


    Very irritating that renewing customers don't get offered the same deal as new customers. My subscription has just ended, and even adding a mobile phone package, I can see better deals online for new customers (not to mention the same phone is €50 cheaper online than what I am offered over the phone). 


    Why do Eir not offer renewing customers better terms? Apparently I need to threaten to leave and go through a huge charade to get a decent deal. It doesn't seem fair.


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    SJ. wrote: »
    Very irritating that renewing customers don't get offered the same deal as new customers. My subscription has just ended, and even adding a mobile phone package, I can see better deals online for new customers (not to mention the same phone is €50 cheaper online than what I am offered over the phone). 


    Why do Eir not offer renewing customers better terms? Apparently I need to threaten to leave and go through a huge charade to get a decent deal. It doesn't seem fair.
    Hi  SJ.,


    Thanks for getting in touch. 

    I'm sorry to hear you feel this way. Have you contacted our loyalty team on 1800303600? They will be more than happy to take a look at your account & advise of the promotions available at the minute to our existing customers.

    Thanks,
    Pamela 


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