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Eir Complaints department

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  • 05-01-2017 10:53pm
    #1
    flyingsnail
    Registered Users Posts: 2,754 ✭✭✭


    I was dealing with a supervisor in your complaints department starting on the 1st of December, I have this persons name and contact email but I have not been able to make contact or get a response to calls or emails since the 20th of December, how do I find out if this person is still in the department and if they are not how do I find out who took over the case. When I did get through to a rep they did not know of the supervisor (not sure if I should name them here or not) or any details of the case. I was to get a callback today but I did not receive one


    The original issue has still not been resolved.


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    flyingsnail wrote: »
    I was dealing with a supervisor in your complaints department starting on the 1st of December, I have this persons name and contact email but I have not been able to make contact or get a response to calls or emails since the 20th of December, how do I find out if this person is still in the department and if they are not how do I find out who took over the case. When I did get through to a rep they did not know of the supervisor (not sure if I should name them here or not) or any details of the case. I was to get a callback today but I did not receive one


    The original issue has still not been resolved.
    Hi  flyingsnail,


    Thanks for getting in touch. I'm sorry to hear this, sincere apologies for the delays. 

    Can you PM me your account number & name & I will check if the agent is in office. If not I will arrange for another member of the complaints team to contact you in relation to this. 

    Thanks,
    Pamela 


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