Youtube app problems

Duffryman

Hi all

Apologies if this is in the wrong place and apologies too if it's a really stupid question but I've been seeing regular problems with the Youtube and Youtube Kids app in the past few weeks, and am wondering if anybody might have any advice.

We've two smartphones in the house and two tablets - none of them new. Phones are a Samsung Galaxy A5 and A3, one tablet is a Samsung as well (about three years old), and the other tablet is a budget Estar thing that we got for the kids about 18 months ago.

Since about Christmas, the Youtube and Youtube Kids apps (important in our house!) have been working only sporadically - sometimes they work fine, but more times they say things like 'unable to load videos', 'check your network connection', etc.

Network is connected fine at all these times, and everything else runs okay.

Have spent an enormous amount of time googling for an answer, but to no avail. Things I've tried (as suggested by various places in Google results) -

- Clear cache/data etc. in apps settings
- Uninstall and re-install apps
- update the operating systems to the latest available
- Router reset

Nothing works. Still seems completely random whether the apps will work or not when we launch them. Regularly have unhappy kids here as a result!

Anybody any ideas?
Thanks in advance....

Bluefoam

No ideas, but I have been getting 'unable to load' messages when following a link from outside the app, which gets resolved if I click the link again... as well as blank tiles in the YouTube app, but I put that down to poor connectivity...

I'll be interested to see how you get on...

GBX

Do videos load using youtube via a browser ?

Duffryman

Hi there. Always work okay via browser on desktop/laptop all right. Not actually sure on the phones/tablets. If I try to browse to the site, they just open the app anyway, which is no help. Don't actually know how to make them go to the website rather than the app...and sorry again if that just marks me down as being stupid!

GBX

If you go to settings > apps > Youtube. It should be marked as "open by default". Click this and click the "clear defaults" button.
Next time you open a youtube link you can then select whichever browser you use as the default.

Duffryman

Hi again. Sorry it's taken so long to get back to you - was waiting for a time when the app refused to work, to see how the browser performed then.

Anyway, apps are not working right now, but the browser is fine. So we have a workaround, at least. Would still prefer to be able to use the apps though, if we could get that sorted out (particularly for the kids' sake, as that's what they're used to). Any further ideas? And thanks again for your help so far.

Glebee

Im having the exact same problem with apple devices in the house on wifi. Android devices work fine...