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Final bill - can't log in to pay

whoami1 · 2017-01-12 15:05:10

I have moved to Sky Fibre from eir ADSL and have received e-mail notification of my (presumably) final bill. However when I log in to my eir to pay it, a message says that "Your eir account is either ceased or is being moved to eir Fibre". While this is correct, it doesn't give me an option to pay. What can I do?

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12-01-2017 4:05pm

#1

whoami1

Registered Users Posts: 306 ✭✭

Join Date: January 2008

Posts: 195

I have moved to Sky Fibre from eir ADSL and have received e-mail notification of my (presumably) final bill. However when I log in to my eir to pay it, a message says that "Your eir account is either ceased or is being moved to eir Fibre". While this is correct, it doesn't give me an option to pay. What can I do?

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#2 12-01-2017 5:24pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

whoami1 wrote: »

I have moved to Sky Fibre from eir ADSL and have received e-mail notification of my (presumably) final bill. However when I log in to my eir to pay it, a message says that "Your eir account is either ceased or is being moved to eir Fibre". While this is correct, it doesn't give me an option to pay. What can I do?

Hi whoami1,

Thanks for getting in touch.

I'm afraid once your account is cancelled you would be unable to log into your myeir. Can you PM me your name & account number & I will arrange for your bill to be sent to you.

-Pamela

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