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Eir Fibre Broadband Availability

  • 18-01-2017 2:13pm
    #1
    Corkman64
    Registered Users Posts: 48 ✭


    An eir Fibre cabinet is now live in my area for the last 2 months. I live within 100 metres of the cabinet but yet when I use the fibre availability tool, it says I can only still get speeds of up to 5mb/s and fibre broadband is not available in my area. There are houses on the next street that can get it but it is unavailable for me. Why am I unable to get fibre broadband and is there any way I can get it.


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Corkman64 wrote: »
    An eir Fibre cabinet is now live in my area for the last 2 months. I live within 100 metres of the cabinet but yet when I use the fibre availability tool, it says I can only still get speeds of up to 5mb/s and fibre broadband is not available in my area. There are houses on the next street that can get it but it is unavailable for me. Why am I unable to get fibre broadband and is there any way I can get it.
    Hi  Corkman64,


    Thanks for getting in touch. You might not be connected to this cabinet & this could be why you cannot avail of the service.
    Are you an eir customer? I would be more than happy to check this.

    -Pamela 


  • #3
    Corkman64
    Registered Users Posts: 48 ✭Corkman64


    Eir: Pamela wrote: »
    Corkman64 wrote: »
    An eir Fibre cabinet is now live in my area for the last 2 months. I live within 100 metres of the cabinet but yet when I use the fibre availability tool, it says I can only still get speeds of up to 5mb/s and fibre broadband is not available in my area. There are houses on the next street that can get it but it is unavailable for me. Why am I unable to get fibre broadband and is there any way I can get it.
    Hi  Corkman64,


    Thanks for getting in touch. You might not be connected to this cabinet & this could be why you cannot avail of the service.
    Are you an eir customer? I would be more than happy to check this.

    -Pamela 
    No I am with Sky at the moment but would gladly change if I could get fibre broadband


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Corkman64 wrote: »
    Eir: Pamela wrote: »
    Corkman64 wrote: »
    An eir Fibre cabinet is now live in my area for the last 2 months. I live within 100 metres of the cabinet but yet when I use the fibre availability tool, it says I can only still get speeds of up to 5mb/s and fibre broadband is not available in my area. There are houses on the next street that can get it but it is unavailable for me. Why am I unable to get fibre broadband and is there any way I can get it.
    Hi  Corkman64,


    Thanks for getting in touch. You might not be connected to this cabinet & this could be why you cannot avail of the service.
    Are you an eir customer? I would be more than happy to check this.

    -Pamela 
    No I am with Sky at the moment but would gladly change if I could get fibre broadband
    No problem Corkman64, I have replied.


    -Pamela 


  • #5
    Jolly1
    Registered Users Posts: 12 ✭Jolly1


    Hi, I live in Dun Laoghaire and there is a fibre cabinet at the top of my street. I am an Eir customer. When I have tried to get information online I get nothing more than fibre is not available at this time. I can't get anyone in Sales or anywhere else in Eir to say when fibre will be available where we live.


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Jolly1 wrote: »
    Hi, I live in Dun Laoghaire and there is a fibre cabinet at the top of my street. I am an Eir customer. When I have tried to get information online I get nothing more than fibre is not available at this time. I can't get anyone in Sales or anywhere else in Eir to say when fibre will be available where we live.
    Hi Jolly1, 

    Thanks for getting in touch with us here. 

    Feel free to PM me your account details and Eircode and I'll clarify this for you. 

    Thanks 

    Tracey


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  • #7
    djpcoc
    Registered Users Posts: 1 ✭djpcoc


    Hi, I am in a similar situation. There is fibre on the street and I believe the line actually passes us but the website says that fibre is not available for us. This is for a business and we would be willing to make a payment for installation if needed.


  • #8
    Jolly1
    Registered Users Posts: 12 ✭Jolly1


    Hi, I have got nowhere since the last time I posted two or three years ago. Our situation is indeed very similar to yours. There is fibre at the top and bottom of our street and a fibre box also at the top. But when I query the Eir website re fibre availability I get: "Although your area is enabled for eir Fibre broadband, it looks like it hasn't reached your address yet. Please select here to fill out your details and one of our online sales team will contact you to discuss your options."

    Have you tried getting in touch with any of the Eir reps on Boards>


  • #9
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    djpcoc wrote: »
    Hi, I am in a similar situation. There is fibre on the street and I believe the line actually passes us but the website says that fibre is not available for us. This is for a business and we would be willing to make a payment for installation if needed.
    Hi djpoc.

    Thank you for your interest in eir Fibre for your business.

    Unfortunately, we don't handle business enquiries online.

    Please feel free to contact our Business Sales & Upgrades team's listed below.

    For a Small Business - 1800 245 440
    Medium/Large Business - 1800 400 200
    Corporate and Public Sector - 1800 255 255

    Thank you.

    -Ahren
      


  • #10
    Jolly1
    Registered Users Posts: 12 ✭Jolly1


    I've been advised to contact Eir Sales and check whether my ARD number coincides with my Eircode. I was advised by somebody who had a similar problem and experienced a run around with Eir staff. This sounds as though it might be relevant to the problem some of us are having particularly as one helpful Eir staff member said that the fibre optic connection work on a house-by-house basis which might explain why we are discovering that nearby houses have FITH while we don't.


  • #11
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Jolly1 wrote: »
    I've been advised to contact Eir Sales and check whether my ARD number coincides with my Eircode. I was advised by somebody who had a similar problem and experienced a run around with Eir staff. This sounds as though it might be relevant to the problem some of us are having particularly as one helpful Eir staff member said that the fibre optic connection work on a house-by-house basis which might explain why we are discovering that nearby houses have FITH while we don't.
    Hi Jolly1,

    Unfortunately, we don't deal with these kinds of queries through this channel if you wish to contact our sales team you can do so by calling 1800 503 303. 

    This is correct as FTTH is the connection that goes directly to each individual house. 

    ~Kellie 


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