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email address?

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  • 22-01-2017 6:49pm
    #1
    Fayre
    Registered Users Posts: 143 ✭✭


    Can someone tell me the email address please? I don't want to wait for 2 days to get a response back from their website enquiry form


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Fayre wrote: »
    Can someone tell me the email address please? I don't want to wait for 2 days to get a response back from their website enquiry form
    Hi  Fayre,


    Thanks for getting in touch. I'm afraid the customer care team do not have a direct e-mail. 

    Is there anything I can help you with here?

    Thanks,
    Pamela 


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    #3
    Fayre
    Registered Users Posts: 143 ✭✭Fayre


    Pamela, my landline (new installation on new build) was supposed to be installed on 9th Jan. It still hasn't been installed and the customer care department wouldn't put me through to the installation department (or at least get them to ring me?!) to discuss what the problem is. She just kept repeating a 1 liner at me 'there's a problem with the underground installation' I want to discuss this with them and see what the problem is?


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    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Fayre wrote: »
    Pamela, my landline (new installation on new build) was supposed to be installed on 9th Jan. It still hasn't been installed and the customer care department wouldn't put me through to the installation department (or at least get them to ring me?!) to discuss what the problem is. She just kept repeating a 1 liner at me 'there's a problem with the underground installation' I want to discuss this with them and see what the problem is?
    I'm sorry to hear of these delays  Fayre. You can contact our openeir team directly on  01-5366550, this team would deal with all installations. Unfortunately I would be unable to arrange for them to call you back from here. If you need any further assistance please do let me know. 


    Thanks,
    Pamela 


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