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Moto G 3rd Gen strange phantom touch issue

BlackWizard · 2017-01-23 14:03:07

I bought my Dad a phone for Christmas. Since then he has been complaining about a few issues with it but hasn't been able to describe them until I seen the issue myself. I will try explain the issue as best I can because it's a strange one. So when I call his phone and it is in his pocket it will ring and vibrate. Then…

23-01-2017 3:03pm

#1

BlackWizard

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I bought my Dad a phone for Christmas. Since then he has been complaining about a few issues with it but hasn't been able to describe them until I seen the issue myself.

I will try explain the issue as best I can because it's a strange one.

So when I call his phone and it is in his pocket it will ring and vibrate. Then after 1 or 2 seconds it sends the person who is calling a text saying busy or will call you later. Sometimes it will even just hangup!

So I enabled show touches which shows nothing abnormal when using the device. Multi touch works perfectly as does scrolling. However I was able to reproduce the issues twice when I put the phone in my pocket. It would ring and when I pulled it out there was LOADS of touches appearing all over the phone even though I wasn't touching it.

I also find it strange that the phone is able to be operated through a glove or jumper sleeve. All the other phones I use require a human touch and won't work with a layer of clothing in between.

Is this a fault with the phone or is there a setting that I could change to fix it? Anyone know how Argos will react if I just walk up to the shop with my receipt and describe this issue?

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