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Reduced speed since fault

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  • 25-01-2017 11:12pm
    #1
    Nonoperational
    Registered Users Posts: 7,401 ✭✭✭


    Hi

    Had a line fault recently. It's ok now but instead of syncing at 50/20 it is now syncing at 40/10. The stats don't look like it can go higher than 40 down so I'm not sure it is properly fixed, however the safety margin on the downstream is well able for more. Can you try for the highest possible down up on the line please? It's a shame it's slower. 

    Thanks

    Will send PM


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Nonoperational wrote: »
    Hi

    Had a line fault recently. It's ok now but instead of syncing at 50/20 it is now syncing at 40/10. The stats don't look like it can go higher than 40 down so I'm not sure it is properly fixed, however the safety margin on the downstream is well able for more. Can you try for the highest possible down up on the line please? It's a shame it's slower. 

    Thanks

    Will send PM
    Hi Nonoperational,


    Thanks for getting in touch.

    No problem, I'll contact the technical team on your behalf and request if this can be arranged.:)

    Thanks,
    Pamela 


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