New phone is very slow.

Kilroyss

A couple of days ago I bought a brand new Sony Xperia XA Ultra. The phone is very slow and the apps won't work right, for example, when I open snap chat, it will freeze after about 5 seconds every time. The signal never goes above 2 bars with the little H above it, the signal was usually good with my old phone. Does anyone know what's wrong or what I can do to fix this?

Kilroyss

Kilroyss wrote: »

A couple of days ago I bought a brand new Sony Xperia XA Ultra. The phone is very slow and the apps won't work right, for example, when I open snap chat, it will freeze after about 5 seconds every time. The signal never goes above 2 bars with the little H above it, the signal was usually good with my old phone. Does anyone know what's wrong or what I can do to fix this?

Do you have plenty of available storage on the device?

Is your signal actually bad, or is it just the bars? Different devices show different signal strength, even if the actual signal is the same.

Kilroyss

Basil3 wrote: »

Do you have plenty of available storage on the device?

Is your signal actually bad, or is it just the bars? Different devices show different signal strength, even if the actual signal is the same.

Yeah it's a 16 GB phone, I only have 3 apps installed on it. The signal is bad, Internet connection is very slow, sometimes it doesn't even connect.

sentient_6

If you have only 3 apps id start with a factory reset.

Failing that I would be returning it for a refund.

Kilroyss

Kilroyss wrote: »

Yeah it's a 16 GB phone, I only have 3 apps installed on it. The signal is bad, Internet connection is very slow, sometimes it doesn't even connect.

You definitely have the correct APN settings? It was purchased from a local mobile shop?

Do you get an error message when Snapchat freezes?

Kilroyss

Basil3 wrote: »

You definitely have the correct APN settings? It was purchased from a local mobile shop?

Do you get an error message when Snapchat freezes?

I don't know, I'll check that. I bought it in Argos. Yeah an error message comes up. I tried restarting the app, the phone and really installing it, still the same thing

Atlantic Dawn

Do you have an SD card inserted, if so what class is the SD card? Is the issue the same when on WIFI as on data from the phone?

Kilroyss

Kilroyss wrote: »

I don't know, I'll check that. I bought it in Argos. Yeah an error message comes up. I tried restarting the app, the phone and really installing it, still the same thing

Google says that disabling OK Google could stop the Snapchat crashing.

If that doesn't solve it, do what Sentent 6 says....factory reset, test that, then return. I would try running it for a while after your factory reset without installing your user apps. One of them could be causing your issues.

Kilroyss

Atlantic Dawn wrote: »

Do you have an SD card inserted, if so what class is the SD card? Is the issue the same when on WIFI as on data from the phone?

I do, it's only a 2GB one. I haven't connected it to WiFi yet, I'll have to wait for Monday to do that.

Riesen_Meal

Kilroyss wrote: »

I do, it's only a 2GB one. I haven't connected it to WiFi yet, I'll have to wait for Monday to do that.

What class though?

Not size...

If it's a 2GB one but a class 4 it will be slow as hell, should be looking at class 10 these days....

Anyway Sony phones are full of Sony bloatware and Sony launchers, I wouldn't buy one personally....

Atlantic Dawn

Try removing the SD card, restart the phone and see how the speed is.