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An actual ticket logged to my helpdesk team this morning

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  • 02-02-2017 9:43am
    #1
    Craven99
    Registered Users Posts: 117 ✭✭


    So I manage an IT helpdesk team in a relatively well know organisation. Fairly standard IT support. They also support a number of retail outlets. We get the odd weird call from sites when they get new site managers and do not realise what IT actually support. I've started keeping a record of these and I use the examples at events I am speaking at as they always get a laugh.

    But this morning I received in my new favorite.

    Subject line (its a max of 80 characters so ran out of space at just the right spot!):
    "the toilet seat in disabled toilets is cracked and is nipping people when they s"

    The details expanded on this issue luckily:

    "the toilet seat is cracked in the disabled toilet and when people sit down it is nipping them"

    Its the little things sometimes that make you smile!


Comments

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    #2
    Dr.MickKiller
    Registered Users Posts: 345 ✭✭Dr.MickKiller


    Have you fixed it yet?


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    #3
    Craven99
    Registered Users Posts: 117 ✭✭Craven99


    I asked them to turn it off and on again


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    #4
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,105 Mod ✭✭✭✭MarkR


    Well, aren't you there to fix IT?


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    #5
    FanadMan
    Registered Users Posts: 3,820 ✭✭✭FanadMan


    Maybe the manager understood you to be support for Invalid Toilet :D


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    #6
    CreepingDeath
    Closed Accounts Posts: 8,015 ✭✭✭CreepingDeath


    Craven99 wrote: »
    "the toilet seat in disabled toilets is cracked and is nipping people when they sit down"

    Ask them to get a certificate from HR stating their disability/right to use the disabled toilet.

    Or ask their current weight so you can compare it to the rated weight the seat is certified for.

    Or maybe ask them to post a photo of the broken seat and attach it to the issue.

    Bonus points if you ask them how big their crack is.


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  • Options
    #7
    ItHurtsWhenIP
    Registered Users Posts: 2,025 ✭✭✭ItHurtsWhenIP


    CreepingDeath wrote: »
    Ask them to get a certificate from HR stating their disability/right to use the disabled toilet.

    Or ask their current weight so you can compare it to the rated weight the seat is certified for.

    Or maybe ask them to post a photos of the broken seat, the injured area and attach it to the issue.

    Bonus points if you ask them how big their crack is.

    Fixed that for you. :P


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    #8
    Craven99
    Registered Users Posts: 117 ✭✭Craven99


    Well all I was going to do was get them to flush the DNS
    .
    .
    .
    .
    .
    I'll get my coat


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    #9
    5rtytry56
    Closed Accounts Posts: 2,828 ✭✭✭5rtytry56


    Thread rating for AH: Good thread
    Thread rating for Computers & Technology: Excellent.


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    #10
    dreamers75
    Registered Users Posts: 20,558 ✭✭✭✭dreamers75


    Ha I get them in an app called Sysaid, I manage the ones above for H and S and facilities.

    My favourite is:

    Title: Dangerous Light issue
    Description: Light is off on back stairs, its very dark dangerous.
    Resolution: Turned on light.


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    #11
    degsie
    Registered Users Posts: 8,747 ✭✭✭degsie


    Tell them to log off and on again....


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    #12
    moneymad
    Registered Users Posts: 882 ✭✭✭moneymad


    Craven99 wrote: »
    Well all I was going to do was get them to flush the DNS
    .
    .
    .
    .
    .
    I'll get my coat

    Funny

    Don't forget the

    I P CONFIG :p


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    #13
    Joeface
    Registered Users Posts: 2,895 ✭✭✭Joeface


    Mine this week was "when are you putting my chair together for me" , stupidity asked what part of IT support did that come under....Answer "it will support me better while sitting at my desk"...


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