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Lumia 950 Issue (Maybe Battery?)

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  • 06-02-2017 3:28pm
    #1
    ChippingSodbury
    Registered Users Posts: 1,350 ✭✭✭


    Hi,
    I've had 950 for around a year and in the last 3 or 4 months, it seems to shut down whenever it feels like it, even though battery indicator is OK. When I charge it up, sometimes it "charges" within about 5 minutes according to the battery charge indicator. Sometimes if it's charging and I answer a call and unplug the charger even though there should be plenty of charge, it just decides to shut down. Does this sound like a battery issue or a phone issue? It should still be under the 2 year warranty if it's not battery.
    Any thoughts? If I do have to send it off to be fixed and use a replacement phone, what happens WhatsApp groups etc?


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    #2
    RTighe
    Registered Users Posts: 179 ✭✭RTighe


    i had this issue last year and it ended up being a battery issue, Had the battery replaced under warranty. frustrating to say the least, if you send it off, the phone is formatted and you get back the phone in a !default" state.


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    #3
    ChippingSodbury
    Registered Users Posts: 1,350 ✭✭✭ChippingSodbury


    How long did it take (roughly)?


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    #4
    RTighe
    Registered Users Posts: 179 ✭✭RTighe


    i had a really bad experience with three about this but it was customer service more than anything, it was about 4 - 5 working days then add in two days for postage to and from the shop, then another day for the customer rep to remove their finger and contact you.

    so 8 days effectively


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