Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Direct Debit / New Contract

Options
  • 06-02-2017 5:42pm
    #1
    MikeCairo78
    Registered Users Posts: 129 ✭✭


    Dear Er

    My partner has been having problems sorting out our account following the expiration of our contract in October 2016.

    We were promised the following
    €50 for six months
    €60 for further three months 
    Revert back to normal price for duration of last 9 months of proposed new contract.
    This was inclusive of all calls to landline and irish mobiles, tv service and broadband
    To date this has not been applied to the account.

    We have also tried to have the account put on direct debit in my name(partner of account holder) was told this would be mo problem but this has also not happened. 

    On Friday she was threatened with disconnection both via text and IM because YOU had failed to set up a direct debit facility for the second time. . . . . . the mind boggles. 

    Can someone come back to me on this - I have account holders permission to speak, and can answer any and all security questions. 

    We are at this point at the point of moving to Sky because of the poor service. 


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    MikeCairo78 wrote: »
    Dear Er

    My partner has been having problems sorting out our account following the expiration of our contract in October 2016.

    We were promised the following
    €50 for six months
    €60 for further three months 
    Revert back to normal price for duration of last 9 months of proposed new contract.
    This was inclusive of all calls to landline and irish mobiles, tv service and broadband
    To date this has not been applied to the account.

    We have also tried to have the account put on direct debit in my name(partner of account holder) was told this would be mo problem but this has also not happened. 

    On Friday she was threatened with disconnection both via text and IM because YOU had failed to set up a direct debit facility for the second time. . . . . . the mind boggles. 

    Can someone come back to me on this - I have account holders permission to speak, and can answer any and all security questions. 

    We are at this point at the point of moving to Sky because of the poor service. 
    Hi MikeCairo78,


    I'm sorry to hear of your eir experience to date and can understand how frustrating this ongoing issue must be for you and your partner. Can you PM me your full name & account number and I will take a look into this.

    Thanks,
    Pamela 


Advertisement