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Modem return instructions

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  • 13-02-2017 12:14pm
    #1
    dnme
    Registered Users Posts: 3,411 ✭✭✭


    Hi,

    I contacted Eir this morning and completed a cancellation of my phone line.  Eir asked me to return the modem.  They advised that I should drop it in to Nightline couriers.  Thats all the instructions they gave me.  Even the cancellation email that I received has no instructions. Its all very vague.

    When returning the modem, do I need to enclose a cover letter with my account details ?  or do Nightline have a system setup to record my details  ? Basically I'm just wondering how the modem return gets linked to my account so that I do not get charged for the modem.

    Regards


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    dnme wrote: »
    Hi,

    I contacted Eir this morning and completed a cancellation of my phone line.  Eir asked me to return the modem.  They advised that I should drop it in to Nightline couriers.  Thats all the instructions they gave me.  Even the cancellation email that I received has no instructions. Its all very vague.

    When returning the modem, do I need to enclose a cover letter with my account details ?  or do Nightline have a system setup to record my details  ? Basically I'm just wondering how the modem return gets linked to my account so that I do not get charged for the modem.

    Regards
    Hi  dnme,


    Thanks for getting in touch. 

    A courier should contact you to arrange collection. If this does not suit the modem can be returned to the following address - eir Returns, PO Box 12726, Freepost, Dublin 11. I recommend attaching your name & account number to the modem when returning it.

    Thanks,
    Pamela 


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