HIK Connect - Supporting Firmware

exaisle

I have a HikVision DVR - DS7208-HGHI-SH/A.

Can anybody let me have a link for firmware that supports HIK Connect rather than HIDDNS?

Muchly thanks.

E.

altor

exaisle wrote: »

I have a HikVision DVR - DS7208-HGHI-SH/A.

Can anybody let me have a link for firmware that supports HIK Connect rather than HIDDNS?

Muchly thanks.

E.

Have you looked on their website for the firmware.
Here is a link.

exaisle

altor wrote: »

Have you looked on their website for the firmware.
Here is a link.

That isn't actually the correct link (for anybody else looking)....it's here:

http://www.hikvisioneurope.com/portal/

You have to run down through the various menus to find the correct firmware.

Anyhow, firmware installed and device registered on hik-connect.

Now, all of the feeds from the DVR are appearing "offline"....*bangs head against wall...."

Suggestions, anybody?

altor

exaisle wrote: »

That isn't actually the correct link (for anybody else looking)....it's here:

http://www.hikvisioneurope.com/portal/

You have to run down through the various menus to find the correct firmware.

Anyhow, firmware installed and device registered on hik-connect.

Now, all of the feeds from the DVR are appearing "offline"....*bangs head against wall...."

Suggestions, anybody?

Both links have the different software's.

Anyhow, back to your machine.

What version software have you on it now? Maintenance/version software.
Have you got the platform access tab in the config/network?

exaisle

Firmware version 3.3.3 build 160716

Yes...platform access tab is there. Platform access is enabled...mode is EZVIZ Cloud P2P...server address is dev.hik-connect.com...custom is ticked and register status is ON.

altor

exaisle wrote: »

Firmware version 3.3.3 build 160716

Yes...platform access tab is there. Platform access is enabled...mode is EZVIZ Cloud P2P...server address is dev.hik-connect.com...custom is ticked and register status is ON.

If the platform access tab is there then the firmware you have is ok.

Go into config/network/general tab.
Tick enable dhcp then apply.

Platform access tab.
Stream encryption un-tick apply.

Restart the system and see if you get a verification code.

exaisle

Yes..I get the verification code.

Sorry about delay getting back to you..

altor

exaisle wrote: »

Yes..I get the verification code.

Sorry about delay getting back to you..

Have you tried to set up the app using the serial code off the device?

exaisle

Yup...device and cameras appearing online now....many thanks. Much appreciated.

altor

exaisle wrote: »

Yup...device and cameras appearing online now....many thanks. Much appreciated.

Brilliant, glad you have it all working