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Please stop sending me text messages and email notifications!

maximus02 · 2017-02-16 12:03:59

Hi On 27th October my broadband account with Eir terminated when I moved to another supplier. Sometime later I received a credit back on my account for a time period which I had prepaid for. All was well. I had closed my account and the balance was correct. Now however, almost 3 months later, I continue to receive text…

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16-02-2017 1:03pm

#1

maximus02

Registered Users Posts: 455 ✭✭

Join Date: October 2005

Posts: 361

Hi

On 27th October my broadband account with Eir terminated when I moved to another supplier. Sometime later I received a credit back on my account for a time period which I had prepaid for. All was well. I had closed my account and the balance was correct.

Now however, almost 3 months later, I continue to receive text messages and emails about my account.

Last week on 9th February I received an email stating that my new Eir bill is available to view on My Eir and that my February amount due is €17.81. I can't view this bill, and I don't want to!, as I can't access the My Eir page online. My account is closed! Please stop sending me these emails.

This morning I received a text message stating that my direct debit for this amount will be taken on February 21st next. You can't do this! My account is closed! Please stop sending me these emails.

Please deal with this matter and then stop emailing me and texting me. If you need me to send you my closed account details I can do so.

Thanks
Maxwell Kelly

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#2 16-02-2017 1:12pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

maximus02 wrote: »

Hi

On 27th October my broadband account with Eir terminated when I moved to another supplier. Sometime later I received a credit back on my account for a time period which I had prepaid for. All was well. I had closed my account and the balance was correct.

Now however, almost 3 months later, I continue to receive text messages and emails about my account.

Last week on 9th February I received an email stating that my new Eir bill is available to view on My Eir and that my February amount due is €17.81. I can't view this bill, and I don't want to!, as I can't access the My Eir page online. My account is closed! Please stop sending me these emails.

This morning I received a text message stating that my direct debit for this amount will be taken on February 21st next. You can't do this! My account is closed! Please stop sending me these emails.

Please deal with this matter and then stop emailing me and texting me. If you need me to send you my closed account details I can do so.

Thanks
Maxwell Kelly

Hi maximus02,

Thanks for getting in touch and I'm sorry to hear you are still receiving bills after your account closure. Can you PM me your account number and I'll follow this up for you?

Thanks,
Pamela

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#3 16-02-2017 1:28pm
maximus02

Registered Users Posts: 455 ✭✭

Join Date: October 2005

Posts: 361

Pamela

I have just PM'd you my account details.

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#4 16-02-2017 3:28pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

maximus02 wrote: »

Pamela

I have just PM'd you my account details.

Thanks maximus02,

-Pamela

0