Staying in a Hotel - Would You Complain?

milehip

SAMTALK wrote: »

Dont remember saying that at any stage actually!!

You're obviously on a wind up so that ok. Look, if someone came to your house to paint a room for you and only painted 3 of the 4 wall would you bite your tongue?? Doubt it

The point I'm making is that it's ok to complain IF you have a genuine problem. Yes some people do like to complain about silly things which says more about them to be honest.

I get paid to do a job to the best of my ability. I do as requested and then I get paid. The day I dont do my job as outlined is the day I dont expect to have a job!

No but you did mention money, like most of the people who took umbrage at my stance and in my experience that's the implication (IE I'm your master,serve me pheasnt) not suggesting you or anybody else here has that attitude but I know only too well it exists.

The point I'm making can be described as the old axiom
'if you have a bad neighbour,chances are he has one too' .

Hotel staff are only human trying to please everybody for a partly wage, it hard job to do and sometimes people don't remember that,yeah ideally they should be sunny and polite but unfortunately that's not always the case.

Try and imagine if you're having personnal issues and dealing with rude and demanding people at the same time, don't you think that would affect you temperament sometimes?

No it's not an excuse for being flat out rude to people( which definitely deserves a complaint) but you can be damm sure you'd be avoiding making eye contact or smiling so readily.

I'm well able to paint my own house btw, thank you very much.

milehip

Shemale wrote: »

So he is acting like a demi god expecting people not to be rude and this makes sense:



Before booking online or over the phone we should visit the hotel and meet all the staff to ensure they arent pricks before we hand over our money. Nothing shouts demi god more than this, before you get my money I want to see if you as people are up to scratch..

Go and have a lie down,theres a good (lady)boy.

SAMTALK

milehip wrote: »

No but you did mention money, like most of the people who took umbrage at my stance and in my experience that's the implication (IE I'm your master,serve me pheasnt) not suggesting you or anybody else here has that attitude but I know only too well it exists.

The point I'm making can be described as the old axiom
'if you have a bad neighbou,chances he has one too' .

Hotel staff are only human trying to please everybody for a partly wage, it hard job to do and sometimes people don't remember that,yeah ideally they should be sunny and polite but unfortunately that's not always the case.

Try and imagine if you're having personnel issue and dealing with rude and demanding people at the same time, don't you think that would affect you temperament sometimes?

No it's not an excuse for being flat out rude to people( which definitely deserves a complaint) but you can be damm sure you'd be avoiding making eye contact or smiling so readily.

I'm well able to paint my own house btw, thank you very much.

Yes I did mention money because thats the point. We pay for something, so therefore we expect to get what we pay for.

I dont expect staff to fall over themselves for customers, but what I would expect would be politeness, courtesy and hopefully a friendly face.

As I ve also said I would expect the customers to show some respect for the hotel staff as well.

I wouldnt be putting in a complaint about a staff member not being friendly but I would if they were being rude.

Shemale

milehip wrote: »

Go and have a lie down,theres a good (lady)boy.

I would if I could find a hotel where < 50% of the staff are pricks.

People get paid minimum wage in McDonalds and bars and restaurants and they are less stroppy than a lot of hotel staff.

If you feeling like people are assholes and treat you like a slave then maybe the hospitality industry was a terrible career choice.

milehip

Shemale wrote: »

I would if I could find a hotel where < 50% of the staff are pricks.

People get paid minimum wage in McDonalds and bars and restaurants and they are less stroppy than a lot of hotel staff.

If you feeling like people are assholes and treat you like a slave then maybe the hospitality industry was a terrible career choice.

Hmm 50% chance you're calling me a prick there.

This thread may have been expressly about hotels but I think it extends to all area of service staff, I'm sure you'll find many unhappy staff in all these areas.

Hospitality is more of a job than a carreer choice,careers have prospects, it's merely a means to pay the bills.

I never stated that people were assholes,quite the opposite the majority of people I've dealt with are sound, but it only takes one arsehole to ruin your day.

milehip

SAMTALK wrote: »

Yes I did mention money because thats the point. We pay for something, so therefore we expect to get what we pay for.

I dont expect staff to fall over themselves for customers, but what I would expect would be politeness, courtesy and hopefully a friendly face.

As I ve also said I would expect the customers to show some respect for the hotel staff as well.

I wouldnt be putting in a complaint about a staff member not being friendly but I would if they were being rude.

That's all good and well, but you really didnt answer my question there plus your last point is just basically a rehash of what I already wrote. This seems to be getting kinda circular now and I'm ready to call it a day tbh.

LaChatteGitane

Look. Unfriendly staff will result in less customers. Less customers will result in closing of said establishment. Closing of establishment will result in staff not having a job.
It is the hospitality business after all, so if you have personal issues you should leave them at the door.
Difficult customers are easily dealt with in a polite and friendly manner.

Shemale

milehip wrote: »

This thread may have been expressly about hotels but I think it extends to all area of service staff, I'm sure you'll find many unhappy staff in all these areas.

Either way they are being paid to do a job, I worked as a lounge boy for £2 an hour and a didn't take it out on the customers.

milehip

Shemale wrote: »

I worked as a lounge boy for £2 an hour and a didn't take it out on the customers.

OK Grandpa, no need to regale me with stories of the emergency.

222233

JupiterKid wrote: »

But half the staff seem rude or at best abrupt and icy cold, a request seems to garner a sigh/eye rolling

I would definitely complain about the staff, one of the key competencies required in hospitality is a friendly manner when dealing with the public, it's really not that hard to at least pretend you give a f*** for a few hours of the day.

Shemale

milehip wrote: »

OK Grandpa, no need to regale me with stories of the emergency.

Ah so you are from the "entitled generation", explains it all. Mom and Daddy don't give you enough allowance so you have to work in the poxy hotel to earn enough to keep yourself in Frappuccinos, hence your disdain for the customers.

milehip

Shemale wrote: »

Ah so you are from the "entitled generation", explains it all. Mom and Daddy don't give you enough allowance so you have to work in the poxy hotel to earn enough to keep yourself in Frappuccinos, hence your disdain for the customers.

Guess again sharp stuff,you deudective powers are as weak as your childish insults.

I wouldn't know what a frappucciopno was if you threw one at me.

Why don't you actually try reading my posts instead of indulging in flaming me.

Shemale

milehip wrote: »

Guess again sharp stuff,you deudective powers are as weak as your childish insults.

I wouldn't know what a frappucciopno was if you threw one at me.

Why don't you actually try reading my posts instead of indulging in flaming me.

I think the lady doth protest too much.

You wrote in numerous posts about working in hotels, childish insults like, have a lie down (lady)boy or whatever.

As for powers of deduction I said I worked for £2 an hour as a lounge boy and you deduce I am in my 70's, if the pound which was phased out 15 years ago seems to be that old, it is a fair assumption you are in your mid 20's at the oldest, or was it just one of your childish insults? :rolleyes:

milehip

Shemale wrote: »

I think the lady doth protest too much.

You wrote in numerous posts about working in hotels, childish insults like, have a lie down (lady)boy or whatever.

As for powers of deduction I said I worked for £2 an hour as a lounge boy and you deduce I am in my 70's, if the pound which was phased out 15 years ago seems to be that old, it is a fair assumption you are in your mid 20's at the oldest, or was it just one of your childish insults? :rolleyes:

Well that a big pile of so what.
FNO it's gonna look like I'm ignoring you...... But you just keep posting away like the keyboard warrior you are.

PS its "methinks". not "I think"

Are you still in the hospitality industry milehip

If so, why is that

Glenster

Go to reception, start crying, and squeal "why do none of you want to be my friend!"

Glenster

Shemale wrote: »

I think the lady doth protest too much.

You wrote in numerous posts about working in hotels, childish insults like, have a lie down (lady)boy or whatever.

As for powers of deduction I said I worked for £2 an hour as a lounge boy and you deduce I am in my 70's, if the pound which was phased out 15 years ago seems to be that old, it is a fair assumption you are in your mid 20's at the oldest, or was it just one of your childish insults? :rolleyes:

What the flip is a lounge boy? Like a rent boy or something? You mustn't have been great to be only on £2 a hour.

Shemale

milehip wrote: »

PS its "methinks". not "I think"

PPS if you are correcting someone paraphrasing at least get the acual quote right "The lady doth protest too much, methinks"

Shemale

Glenster wrote: »

What the flip is a lounge boy? Like a rent boy or something? You mustn't have been great to be only on £2 a hour.

You seem to know how much rent boys cost, what is the average rate and do they sulk when working.

milehip

[Deleted User] wrote: »

Are you still in the hospitality industry milehip

If so, why is that

Not full time, I tend bar occasionally at parties And small festivals,
despite what other people here might think I gave no problem serving drinks, I consider it an honour to serve (nice) people.

Its the minority that want suberservience that are a drag on the industry, trouble is they have a habit of bad mouthing you to anyone that will listen when they don't get it and then the us and them mentatily takes over.
Case in point this thread.

milehip

Shemale wrote: »

PPS if you are correcting someone paraphrasing at least get the acual quote right "The lady doth protest too much, methinks"

Well you have the advantage on me there,
seeing as how you were probably at the opening night.

I want to stay mad at this kid but he's so deliciously zingy

Shemale

Huge difference between hotel work and bar work, huge.

In bars people are not sleeping there (in the main) expect to get what they ordered and if they dont they tell you and you change their drink.

Hotel staff are far more exposed to people with greater expectations and rightly so if you are going to be living in the place.

Shemale

milehip wrote: »

Well you have the advantage on me there,
seeing as how you were probably at the opening night.

Looking forward to my 500th, can we have it where you work

milehip

[Deleted User] wrote: »

I want to stay mad at this kid but he's so deliciously zingy

Me?

milehip

Shemale wrote: »

Looking forward to my 500th, can we have it where you work

Sure,why not? if Lady Gaga can play the halftime Superbowl show without resorting to political diatribe anythings possible.

Esel

Two unclaimed handbags in the cloakroom...

milehip

Esel wrote: »

Two unclaimed handbags in the cloakroom...

Ugghh,this guy!

Mountainsandh

You two, get a room... or clean a room, whatever. :pac:

SAMTALK

[QUOTE=milehip;102680716


Try and imagine if you're having personnal issues and dealing with rude and demanding people at the same time, don't you think that would affect you temperament sometimes?
.[/QUOTE]

I take it this is the question you are referring to ?

Im not talking about rude and demanding customers . I have already stated that customers should also treat staff with courtesy.

If you are having personal issues you need to leave this at the door. Everybody in the work place is the same. How are the cusomers to know if you have personal issues or if you are just plain rude?