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Unanswered support query

  • 17-02-2017 12:09pm
    #1
    [Deleted User]
    Posts: 0 ✭


    Hello, I sent a question about a 403 error yesterday as the problem has put a halt on develpment of a website. This error seems to be a server error and therefore I cant solve from my side. I tried open chat on the website but this no longer seems to work. I would just like a response to see if ye can fix? if the problem lies on my side? or if I need to switch hosting of the site elsewhere? please let me know thanks..


Comments

  • #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hi Ed,

    Did you open a support ticket with us?

    If so, can you provide the Ticket ID# or if you have yet to open a support ticket please do so by emailing help@blacknight.com and we can look into this for you straight away.



    Many thanks,
    Niamh.


  • #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    thanks Niamh it was answered, sorry for the impatience but have a developer waiting to work on the site..


  • #4
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    hello again, same issue again, sent a support query yesterday and its now afternoon and no response, forwarded it this morning just to check ye got it, tried the online chat but no response there, can someone get back to me please as am waiting to install a ssl cert but cannot do this until this issue is resolved..


  • #5
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hi Ed,

    If you could give me your Ticket No. we can certainly follow up with you as soon as we can.


    Many thanks for bearing with us.


    Thanks,
    Niamh.


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