Missing Bill

danjo-xx

My account says:

Latest Bill
Bill amount:€134.09Payment method: Direct Debit. Account Credit: €30.00 Next bill due (approx):19th Apr


Where is my bill for dec/jan due round 8th feb. My last bill was up to the 9th dec.

My account did say at one point, next bill due 15th feb but you have changed the site layout since then and have to say I much preferred the old layout with gas n electric a/c's being kept totally separate.

Electric Ireland: Brige N

Hi danjo-xx,

Thanks for getting in touch.

In order for us to look into this for you, could you please send us a private message with the following details?

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

We can then look into your query regarding your bill release date.

Thanks,
Brige

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danjo-xx

Still no sign of a bill, my last bill in December my meter was read, so there is no reading due on this missing bill.

Its 80 days now since my last bill.

I've sent a reading to Gas Networks and it went thru,  there seems to be a total lack
of communication between them  EI

EI: Aoife

Hi danjo-xx,

We would like to look into this.

Can you please send us your details by private message?

In order to proceed, we will require the information that my colleague asked for in her last message.

We regret any inconvenience.

Thanks,
Aoife

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lotsofthegreen

My account is the same (different dates) but one bill not issued

EI: Aoife

Hi lotsofthegreen,

We are sorry to read you have not received your bill.

We can look into this for you if you send us your details by private message.

We need the following information:

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

We can then check your account.

Thanks,
Aoife

________

lotsofthegreen

PM Sent

bricky06

Hi, I have the same missing bill issue.

No bill available online for JAN/FEB and now it says next bill due: 4th May and amount due €0.00

Electric Ireland: Brige N

Hi bricky06,

Thanks for getting in touch.

In order for us to look into this matter for you, could you please provide us with the following details, by private message?

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

We can then look into this further for you.

Thanks,
Brige

________