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Changing mobile provider

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  • 22-02-2017 10:00am
    #1
    Poco90
    Registered Users Posts: 159 ✭✭


    Hi,
    My contract is up in the next few weeks and I spoke with the upgrade team the other day and since I no longer have an Eir landline I will have to move to a more expensive call package. It will be cheaper for me to move to a different provider. How do I go about giving notice to change over? Thanks in advance,
    Poco


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Poco90 wrote: »
    Hi,
    My contract is up in the next few weeks and I spoke with the upgrade team the other day and since I no longer have an Eir landline I will have to move to a more expensive call package. It will be cheaper for me to move to a different provider. How do I go about giving notice to change over? Thanks in advance,
    Poco
    Hi Poco90,


    I'm sorry to hear your thinking of leaving us. 
    Our cancellations team will be able to advise you on the cancellations process on 1901.

    Thanks,
    Pamela 


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    #3
    fionny
    Registered Users Posts: 2,367 ✭✭✭fionny


    Poco90 wrote: »
    Hi,
    My contract is up in the next few weeks and I spoke with the upgrade team the other day and since I no longer have an Eir landline I will have to move to a more expensive call package. It will be cheaper for me to move to a different provider. How do I go about giving notice to change over? Thanks in advance,
    Poco

    Once you are actually out of contract you dont actually need to give any kind of notice, you can simply choose another mobile provider and port you number once the number is ported Eir will close your account and send you a final bill by default.

    That said the cancellations team might give you an incentive to stay.


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    #4
    Poco90
    Registered Users Posts: 159 ✭✭Poco90


    Thanks for the replies.  Just don't want to be caught without a phone.


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    #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Poco90 wrote: »
    Thanks for the replies.  Just don't want to be caught without a phone.
    No problem  Poco90, if you have any further queries please do let us know.


    Thanks,
    Pamela 


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    #6
    poolie
    Registered Users Posts: 5 ✭poolie


    Beware of eir sales staff giving inaccurate information when cold calling. I was assured twice that I would not be liable for any termination charge by Vodafone if I changed to eir. I called Vodafone to confirm that this was correct. They told me that I would be charged 357 euros if I ended the contract now. Obviously I will not be changing. If it sounds too good to be true, it probably is.


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