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Broadband Issue: Fault on my Line

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  • 22-02-2017 9:46pm
    #1
    FlipperThePriest
    Subscribers Posts: 689 ✭✭✭


    Hello, 

    For a number of weeks I have been only getting about 10% of the speed I should be. On Thursday I rang to query the issue, I was told there was a fault on the line, they weren't sure whether it was internal or external so they were sending an engineer.. grand. I was told I'd be contacted within a day or 2. 

    Over the weekend I learned another Eir customer on the same road was having the same problem as myself. I rang back today at lunch. After about 10 minutes trying to get through to someone I was told the case had been closed, but they weren't sure why as the fault was still apparent. They told me they couldn't reopen the case as I wasn't at home and they wanted to troubleshoot from the beginning, even though it was apparent I was not the only one on the road with the issue, and I had been through the troubleshooting already.

    Rang about 5 minutes ago, I was placed on hold for a transfer... stayed on hold for 5 minutes and just got fed up.

    Could someone look into this for me please.


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    FlipperThePriest wrote: »
    Hello, 

    For a number of weeks I have been only getting about 10% of the speed I should be. On Thursday I rang to query the issue, I was told there was a fault on the line, they weren't sure whether it was internal or external so they were sending an engineer.. grand. I was told I'd be contacted within a day or 2. 

    Over the weekend I learned another Eir customer on the same road was having the same problem as myself. I rang back today at lunch. After about 10 minutes trying to get through to someone I was told the case had been closed, but they weren't sure why as the fault was still apparent. They told me they couldn't reopen the case as I wasn't at home and they wanted to troubleshoot from the beginning, even though it was apparent I was not the only one on the road with the issue, and I had been through the troubleshooting already.

    Rang about 5 minutes ago, I was placed on hold for a transfer... stayed on hold for 5 minutes and just got fed up.

    Could someone look into this for me please.
    Hi  FlipperThePriest,


    Thanks for getting in touch. 

    I'm so sorry to hear this, can you PM me your name and account number and I'll follow up on this with our faults team.

    Thanks,
    Pamela 
    Post edited by Boards.ie: Niamh on


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    #3
    FlipperThePriest
    Subscribers Posts: 689 ✭✭✭FlipperThePriest


    Hi Pamela,

    I'm not at home but an engineer just called and changed an outdated socket, which was apparently the cause of the issue. If the problem still exists I'll be in touch again. Thanks for the response.
    Post edited by Boards.ie: Niamh on


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    No problem  FlipperThePriest, thanks for the update.

    -Pamela 
    Post edited by Boards.ie: Niamh on


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    #5
    FlipperThePriest
    Subscribers Posts: 689 ✭✭✭FlipperThePriest


    Update: Having sent my details to Pamela and asked to adjust my next bill in reflection of the service I have received in the last 4 weeks, she has kindly obliged.

    Next time I will be skipping the tech support number (which was a disaster) and coming straight here.

    Thanks Pamela.  


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    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela



    No problem at all  FlipperThePriest :D


    Thanks,
    Pamela 
    Post edited by Boards.ie: Niamh on


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