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Returning a phone to retailer for refund

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  • 25-02-2017 1:31pm
    #1
    StereoSound
    Registered Users Posts: 2,155 ✭✭✭


    I'm on my third phone from a retailer in Ireland.. First two had issues and got it replaced but now my third one has a display problem. Am I entitled to get a refund instead of another replacement? I don't want a 4th one and the other phones they stock don't interest me .

    Cheers


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    #2
    emeldc
    Registered Users Posts: 2,597 ✭✭✭emeldc


    i think you're entitled to a refund now alright. Having said that you must be the unluckiest iphone user ever to have 3 phones faulty in a row.

    http://www.consumerhelp.ie/faulty-goods


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    #3
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    Were they all the same problems?


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    #4
    drunkmonkey
    Registered Users Posts: 28,215 ✭✭✭✭drunkmonkey


    A display issue they'll want to check it out especially if it looks like a broken screen or the issue could have been caused by you in anyway. Was the screen faulty since new?

    I think the fact your even asking the question means you might have done something.


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    #5
    Samuel T. Cogley
    Registered Users Posts: 10,684 ✭✭✭✭Samuel T. Cogley


    StereoSound wrote: »
    I'm on my third phone from a retailer in Ireland.. First two had issues and got it replaced but now my third one has a display problem. Am I entitled to get a refund instead of another replacement? I don't want a 4th one and the other phones they stock don't interest me .

    Cheers

    Yep, although you may or may not find the retailer co-operative. You may have to use the small claims procedure which is €25.


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