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Missing chaps payment

  • 25-02-2017 6:14pm
    #1
    mattc26
    Registered Users Posts: 5 ✭


    Hi we sent a payment from our business account to a uk lawyer who banks with natwest.

    Payment sent via chaps on 17 feb.

    Payment still not received as of today but has left our account and not been reversed.

    What can be done please?


Comments

  • #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Good Morning mattc26,

    Thank you for getting in touch with us here and welcome to Boards.ie.

    Can I ask if you made this payment on 365Online or on Business Online? Also, was this transfer being made from a business Euro current account or a Business Sterling account?

    Thanks and looking forward to hearing from you,
    Elaine


  • #3
    mattc26
    Registered Users Posts: 5 ✭mattc26


    Hi Elaine

    It was business online

    It was from a business sterling account to a business sterling account

    I will PM you a copy of the transfer


  • #4
    mattc26
    Registered Users Posts: 5 ✭mattc26


    Elaine i'm trying to PM you an image but it won't let me

    Could you let me have an email address please?


  • #5
    Kristopherus
    Registered Users, Registered Users 2 Posts: 11,907 ✭✭✭✭Kristopherus


    mattc26 wrote: »
    Elaine i'm trying to PM you an image but it won't let me

    Could you let me have an email address please?
    AFAIK you have to have a certain no.of posts before you can send a pm.


  • #6
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    mattc26 wrote: »
    Elaine i'm trying to PM you an image but it won't let me

    Could you let me have an email address please?
    Hi mattc26,

    Thanks for coming back to us here.

    To query a Business Online payment, you can call or email our dedicated team directly. For information on their contact details please see here goo.gl/ZGN89M

    Thanks,
    Elaine


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  • #7
    mattc26
    Registered Users Posts: 5 ✭mattc26


    Can the payment be traced?  Call centre insist it has left our account


  • #8
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    mattc26 wrote: »
    Can the payment be traced?  Call centre insist it has left our account
    Hi mattc26,

    Our Business Online Reps will be happy to look into this for you with regards to placing a trace on the transfer and confirmation of time frames involved.

    Thanks,
    Elaine


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