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Account closed, still looking for payment

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  • 27-02-2017 10:30am
    #1
    Lawros Tache
    Registered Users Posts: 321 ✭✭


    Hi All

    Ex-Eir customer. Account closed approx 6 months. Had payment by direct debit (never actually cancelled) and Eir took all monies as requested.

    Still get requests for payment, then an ammended invoice few weeks later for negative amount. Latest batch little bit more aggressive, telling me i missed payments, overdue etc.

    I cant log in online as my account is now closed and access denied.

    Can somebody please contact me so i can PM my details to get this resolved for once and for all.

    Thank You


Comments

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    #2
    Lawros Tache
    Registered Users Posts: 321 ✭✭Lawros Tache


    Anybody from Eir willing to respond?


  • Options
    #3
    BigMoose
    Registered Users Posts: 1,211 ✭✭✭BigMoose


    I am also having the exact same problem. I'm getting stroppy emails saying payment is overview, but on myeir the account is closed and I cant pay it - not that there should be anything to pay. The final bill was paid by direct debit, which I haven't cancelled. Which rep should I PM to look into this??


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Lawros Tache wrote: »
    Hi All

    Ex-Eir customer. Account closed approx 6 months. Had payment by direct debit (never actually cancelled) and Eir took all monies as requested.

    Still get requests for payment, then an ammended invoice few weeks later for negative amount. Latest batch little bit more aggressive, telling me i missed payments, overdue etc.

    I cant log in online as my account is now closed and access denied.

    Can somebody please contact me so i can PM my details to get this resolved for once and for all.

    Thank You
    Hi Lawros Tache, 

    Thanks for getting in touch. 

    I'm sorry to hear you are still receiving documentation from us. 

    Feel free to PM me your account details and I'll check this for you.

    Thanks 

    Pamela 


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    #5
    Lawros Tache
    Registered Users Posts: 321 ✭✭Lawros Tache


    Thank You Pamela,

    PM sent


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    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Lawros Tache wrote: »
    Thank You Pamela,

    PM sent
    Thanks Lawros Tache,


    -Pamela 


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    #7
    Lawros Tache
    Registered Users Posts: 321 ✭✭Lawros Tache


    Hi Pamela,

    Thanks again for sorting that out.
    I really appreciate your help.

    Best Regards

    LT


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Lawros Tache wrote: »
    Hi Pamela,

    Thanks again for sorting that out.
    I really appreciate your help.

    Best Regards

    LT
    No problem at all Lawros Tache. More than happy to help :)


    -Pamela 


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    #9
    BigMoose
    Registered Users Posts: 1,211 ✭✭✭BigMoose


    I have also PM'd Pamela as I have a similar issue...


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    #10
    BigMoose
    Registered Users Posts: 1,211 ✭✭✭BigMoose


    Thanks for your quick and helpful response to the PM :) 


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    #11
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    BigMoose wrote: »
    Thanks for your quick and helpful response to the PM :) 
    No worries BigMoose :D


    Thanks,
    Pamela 


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