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Eir Texts No Account

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  • 27-02-2017 11:56am
    #1
    MFlack2012
    Registered Users Posts: 815 ✭✭✭


    I've been receiving texts to my phone for nearly a year from eir regarding 'my bills being due'. I don't have and have never had an eir account nor ever gave eir permission to use my number. I have contacted eir six times and have all the chat transcripts of my conversations with your support team. I'm still getting these messages.

    This is a data protection violation and if I continue to get these messages, I will have to contact my solicitor.


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    MFlack2012 wrote: »
    I've been receiving texts to my phone for nearly a year from eir regarding 'my bills being due'. I don't have and have never had an eir account nor ever gave eir permission to use my number. I have contacted eir six times and have all the chat transcripts of my conversations with your support team. I'm still getting these messages.

    This is a data protection violation and if I continue to get these messages, I will have to contact my solicitor.
    Hi MFlack2012, 

    Thanks for getting in touch. 

    I'm very sorry to hear of the ongoing issues you are having with ourselves. Would you like to PM me your details and I'll check this for you?

    Thanks  

    Pamela 


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    #3
    MFlack2012
    Registered Users Posts: 815 ✭✭✭MFlack2012


    MFlack2012 wrote: »
    I've been receiving texts to my phone for nearly a year from eir regarding 'my bills being due'. I don't have and have never had an eir account nor ever gave eir permission to use my number. I have contacted eir six times and have all the chat transcripts of my conversations with your support team. I'm still getting these messages.

    This is a data protection violation and if I continue to get these messages, I will have to contact my solicitor.

    So Eir is saying I need an account number to get my number removed from Eir. If I never joined Eir and someone gave my number without my permission, how do I get an account number to get my number removed from your system?


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    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    MFlack2012 wrote: »
    MFlack2012 wrote: »
    I've been receiving texts to my phone for nearly a year from eir regarding 'my bills being due'. I don't have and have never had an eir account nor ever gave eir permission to use my number. I have contacted eir six times and have all the chat transcripts of my conversations with your support team. I'm still getting these messages.

    This is a data protection violation and if I continue to get these messages, I will have to contact my solicitor.

    So Eir is saying I need an account number to get my number removed from Eir. If I never joined Eir and someone gave my number without my permission, how do I get an account number to get my number removed from your system?
    I'm afraid your mobile number would have been attached to an eir account by the account holder. Unfortunately we would be unable to locate the account with just your mobile number  MFlack2012 & would need addition information associated with the account in question. Apologies I couldn't be of more assistance from here.


    -Pamela 


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    #5
    MFlack2012
    Registered Users Posts: 815 ✭✭✭MFlack2012


    Eir: Pamela wrote: »
    I'm afraid your mobile number would have been attached to an eir account by the account holder. Unfortunately we would be unable to locate the account with just your mobile number  MFlack2012 & would need addition information associated with the account in question. Apologies I couldn't be of more assistance from here.


    -Pamela 

    I don't have that information as I DON'T HAVE AN EIR ACCOUNT. So anyone can give a number that isn't there's and it'seems okay. I can reclive.gargan@dbs.ie calls and texts harassing me about someone elses bill and there'should nothing you can do?


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    MFlack2012 wrote: »
    Eir: Pamela wrote: »
    I'm afraid your mobile number would have been attached to an eir account by the account holder. Unfortunately we would be unable to locate the account with just your mobile number  MFlack2012 & would need addition information associated with the account in question. Apologies I couldn't be of more assistance from here.


    -Pamela 

    I don't have that information as I DON'T HAVE AN EIR ACCOUNT. So anyone can give a number that isn't there's and it'seems okay. I can reclive.gargan@dbs.ie calls and texts harassing me about someone elses bill and there'should nothing you can do?
    I can understand your frustration MFlack2012 however unfortunately I am unable to locate an account with only a mobile contact number.


    Apologies again,
    Pamela


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    #7
    Little CuChulainn
    Closed Accounts Posts: 7,624 ✭✭✭Little CuChulainn


    Contact Eir and make a complaint and tell them you need the reference number to contact ComReg and report the harassment. If they don't sort it out then make the complaint to ComReg.


  • Options
    #8
    davindub
    Registered Users Posts: 1,447 ✭✭✭davindub


    MFlack2012 wrote: »
    Eir: Pamela wrote: »
    I'm afraid your mobile number would have been attached to an eir account by the account holder. Unfortunately we would be unable to locate the account with just your mobile number  MFlack2012 & would need addition information associated with the account in question. Apologies I couldn't be of more assistance from here.


    -Pamela 

    I don't have that information as I DON'T HAVE AN EIR ACCOUNT. So anyone can give a number that isn't there's and it'seems okay. I can reclive.gargan@dbs.ie calls and texts harassing me about someone elses bill and there'should nothing you can do?
    Little point in dealing with customer reps, just file a complaint with the data protection commissioner. It won't be the first or last time they will have been in court regarding data protection. 

    https://www.dataprotection.ie/docs/Making-a-Complaint-to-the-Data-Protection-Commissioner/r/18.htm


  • Options
    #9
    MFlack2012
    Registered Users Posts: 815 ✭✭✭MFlack2012


    Little CuChulainn wrote: »
    Contact Eir and make a complaint and tell them you need the reference number to contact ComReg and report the harassment. If they don't sort it out then make the complaint to ComReg.
    I've already complained six times to them, but they say always say it's been sorted out. Lies according to reps above. I think that'll have to be my next step.


  • Options
    #10
    MFlack2012
    Registered Users Posts: 815 ✭✭✭MFlack2012


    davindub wrote: »
    MFlack2012 wrote: »
    Eir: Pamela wrote: »
    I'm afraid your mobile number would have been attached to an eir account by the account holder. Unfortunately we would be unable to locate the account with just your mobile number  MFlack2012 & would need addition information associated with the account in question. Apologies I couldn't be of more assistance from here.


    -Pamela 

    I don't have that information as I DON'T HAVE AN EIR ACCOUNT. So anyone can give a number that isn't there's and it'seems okay. I can reclive.gargan@dbs.ie calls and texts harassing me about someone elses bill and there'should nothing you can do?
    Little point in dealing with customer reps, just file a complaint with the data protection commissioner. It won't be the first or last time they will have been in court regarding data protection. 

    https://www.dataprotection.ie/docs/Making-a-Complaint-to-the-Data-Protection-Commissioner/r/18.htm
    Thanks for the link. Haven't dealt with them before but will have to go ahead and put in a complaint. Unfortunately as this person (using my number) is not paying their bill, when I do eventually move out of home and try to set up a service, this will be directed to my number and I may be liable for extra charges if I decided to go with Eir through no fault of my own.


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